Q-Stoves Q05 Operation Manual page 9

A: Congratulations, you got the stove really hot and it's doing its job. Now you need to cool the hoppers off. Best
thing to do is open the inner lids that touch the chimney. This will allow the hoppers to get cool air to them. You
might also want to stir the pellets in the hoppers with the pick tool. The pellets that are in contact with that inside wall
are getting too hot.
Q: How far away should items be from the Q-FLAME?
A: Minimum distance should be at least 3 feet; according to code. We advise that folks use good judgment and keep
all dangerous or flammable items away period.
Q: I have a low hanging fabric awning, can the chimney be lowered to use underneath?
A: Yes, the chimney is adaptable to most any height and works best if in full extension of pieces given inthe kit.
However, you can adjust accordingly to the height of your awning. Again, use good judgment and follow the code of
minimum distance of 3 feet from the top of the reflector disc to the bottom of the lowest part of the awning.
Q: How do I clean the Q-FLAME?
A: You can clean easily with a standard garden hose, then high pressure air hose and/or whisk broom. The Q-
FLAME also has the built in ash collector drawer for easy dispensing of the minimal ash content (good for your
garden). Annually, you can also add mild soap to clean, just remember to thoroughly dry to prevent oxidization. If
metal is exposed, you can always use high temp black paint to cover.
Q: Will the Q-FLAME work in a screened in patio?
A: Yes, exceptionally well. Since it is an open screened patio, it is safe and has the air needed to breathe and
diffuse the exhaust cleanly and efficiently.
Q: Upon completion of the use of the pellets, why does it smoke a little at the end?
A: During the end phase/smoldering (when pellets turn out), there is not enough air draw and this will create a
less efficient burn and smoke will appear. It is minimal and will stop once burned out. This is especially evident if you
are using HARDWOOD pellets
Q: Does the Q-FLAME keep bugs away?
A: Yes, simply add a citronella candle and/or spent coffee ground and dried bay leaves inside the unit and pests
stay away.
Q: Where are QSTOVES made?
A: The Q-Flame is designed and engineered in the WA USA with manufacturing processes done in China.
Q: Does the Q-FLAME work indoors?
A: At this time, we do not recommend this to be used indoors where it is completely enclosed. We are developing a
unit specifically for indoor home use. Stay tuned!
Q: Can I burn regular wood in it?
A: The Q-FLAME can burn most any fuel, however it is designed to burn best with soft wood pellets for best results.
In case of emergency and no pellets are available, simply use the wood you have and break it down as small as
possible to feed through the front door. Do not put into hoppers as they may clog. You can also install a 3 way "T"
in the lower sections of the chimney. Drop small pieces of wood and pinecones into the front port of the 3 way T,
for best results, put a cover over the open port.
Q: Can I burn rice or corn pellets in it?
A: Again, you can burn many fuels in it, but these tend to leave sticky residue build up. Do you really want to clean
that?
Q: Can I use this in a burn ban?
A: Always check with your local fire station and follow the rules. We really don't want you to get in trouble. In most
cases you can use during a ban. Use common sense.
Q: What's your return policy?
A: Return any of our products–no questions asked–within 30 days of purchase. Buyer is responsible for returned
merchandise shipping. Please contact us directly at (425) 698-1328 so we may assist.
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