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This error message may appear when a
wrong blood glucose test strip is used in-
stead of the GlucoMen
Day METER test
®
strip.
>
Repeat the test with a GlucoMen
METER test strip.
There is a problem with the meter.
>
Do not use the meter. Contact the cu-
stomer service reported on the meter
box.
There is a problem with Bluetooth com-
munication.
>
Contact the customer service reported
on the meter box.
An electronic error occurred during the
test.
>
Repeat the test with a new test strip. If
the error message persists, contact the
customer service reported on the meter
box.
NOTE: Contact the A.Menarini Diagnostics Customer Care number reported on
28
the GlucoMen
Day METER Glucose Meter set box.
®
Day
®
/ 9
General troubleshooting
Problem
Troubleshooting
The display is blank
•
Check whether the test strip is inserted with
even after inserting a
the contact bars facing upwards. Check if the
test strip.
strip has been inserted completely into the
test strip port.
•
Check if the appropriate test strip was used.
•
Check whether the batteries are inserted with
the + side facing upwards.
•
Replace the batteries.
The test does not start
•
Check if the confirmation window is filled
even after applying the
completely.
blood sample on the
•
Repeat the test with a new test strip.
strip.
The test result does not
•
Repeat the test with a new test strip.
match the way you feel.
•
Check the expiration or discard date of the
test strip.
•
Perform control solution test.
NOTE: If the problem is not resolved, please contact the A.Menarini Diagno-
stics Customer Care number reported on the GlucoMen
Meter set box.
Day METER Glucose
®
29
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