Brother MFC-8380DN User Manual page 127

Receiving Faxes (continued)
Difficulties
Cannot receive a fax.
(continued)
Sending faxes
Difficulties
Poor sending quality.
Transmission Verification Report
says RESULT:ERROR.
Vertical black lines when sending.
The machine does not scan all the
pages of your document.
Cannot send a fax.
Suggestions
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD on page 57.)
1 Connect the external TAD as shown in the illustration on page 57.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: "After the beep, leave a message or
press l51 and Start to send a fax."
4 Set your answering machine to answer calls.
5 Set your Brother machine's Receive Mode to External TAD. (See Receive
Mode settings on page 47.)
Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone. (See Fax Detect on page 48.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference on page 131.)
(MFC-8380DN) Contact your administrator to check your Secure Function Lock
Settings.
Suggestions
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 147.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you are sending a PC Fax message and get RESULT:ERROR on the
Transmission Verification Report, your machine may be out of memory. To free up
extra memory, you can turn off fax storage (See Turning off Remote Fax Options
on page 69), print fax messages in memory (See Out of Paper Reception
on page 50) or cancel a delayed fax or polling job (See Checking and cancelling
waiting jobs on page 43). If the problem continues, ask the telephone company to
check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference on page 131.)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. (See Cleaning the scanner on page 147.)
Make sure that the ADF output tray does not contain more than 20 sheets.
(MFC-8380DN) Contact your administrator to check your Secure Function Lock
Settings.
Troubleshooting and routine maintenance
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