Table of Contents
Advertisement
4
Appendix
This chapter gives troubleshooting information and the ASCII code table.
4. 1
Troubleshooting
If a problem occurs while using the WB2F Support Tool, please check the following items.
If you cannot resolve the problem, contact our technical support.
4. 1. 1
Cannot connect to the WB2F Support Tool
„ Are the WB2F and WB2F Support Tool communication conditions the same?
Open the WB2F Support Tool Connection settings screen and check the communication conditions.
„ Is the wiring correct?
Check the wiring between the host device and the WB2F or communication unit.
4. 1. 2
Communication port is not displayed
„ Is the WB2F correctly connected?
Check if the computer and the WB2F are correctly connected.
„ Has the communication port been recognized in Device Manager?
Check the communication port that the WB2F is connected to in Device Manager.
„ When using a USB connection, has the device driver been installed?
Check that the device driver has been correctly installed.
„ When using a RS-232-to-USB conversion cable, has the device driver for the RS-232-to-USB conversion cable
been installed?
Check that the device driver has been correctly installed.
„ If the problem is not resolved by trying the above
Try the following procedure.
1
Exit the WB2F Support Tool.
2
Cycle the WB2F power supply.
(Turn off the power supply off and then on again.)
3
Start the WB2F Support Tool.
4-1
Advertisement
Table of Contents
