Vesync App Troubleshooting - Levoit LV-H131S-RXW User Manual

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V E S Y N C A P P T R O U B L E S H O OT I N G
My air purifier isn't connecting to the VeSync app.
•
During the setup process, you must be on a secure 2.4GHz WiFi network. Confirm that the
network is working correctly.
•
Make sure the WiFi password you entered is correct.
• There should be no spaces at the beginning or end of the password.
• Test the password by connecting a different electronic device to the router.
• If you're manually typing in the SSID and password, double check that both are entered
correctly.
•
Try moving your air purifier closer to the router. Your phone should be as close as possible
to your air purifier.
•
Your router may need to be at a higher location.
• Make sure your air purifier and router are away from appliances (such as microwave ovens,
refrigerators, electronic devices, etc.) to avoid signal interference.
• If you're using a VPN, make sure it's turned off while setting up your air purifier.
•
Disable portal authentication for your WiFi network. If portal authentication is enabled, the air
purifier will not be able to access your WiFi network, and setup will fail.
Note: Portal authentication means that you need to sign in to your WiFi network through a
web page before you can use the Internet.
For more VeSync app troubleshooting, see the extended digital manual (QR code on page 2).
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