Troubleshooting Guide - Brookstone Digital Photo Frame User Manual

TRoUbleshooTInG GUIDe

problem
Frame does
not power on.
Frame does
not read
memory card.
File does not
download, the
file is distorted, the
unit freezes or the
file will not copy to
the frame.
Some of my photos
are not showing on
the frame.
possIble cause
The adapter is
not inserted correctly.
Power outlet does
not have power.
Memory card is not
inserted correctly.
Using a Memory Stick
Duo adapter.
Card is below 64MB.
Using a memory card
that is not compatible
with the frame.
File is very large.
Internal memory
is full.
Photo file is a
scanned image.
Photos are not in
JPEG format.
35
actIon
Ensure adapter is
connected correctly.
Relocate to a power
outlet that has power.
All cards are inserted
with the label-side up.
Remove and reinsert
®
card and adapter to
ensure proper contact
in card reader.
Use a 64MB or
higher card.
Ensure the memory card
is compatible with the
frame. See page 34.
Files above 2.0 megapixels
take longer to download.
Files will not download
when memory is full.
Delete files from the frame
before downloading.
Scanned images can
be very large. Some may
be too large for the
frame to handle.
Use MediaImpression
software to convert your
photos to JPEG. See
page 13 for instructions.
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