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Troubleshooting Guide
Problem . . .
The pumps fail to stop
cycling even when the
tap faucet is closed.
The quick connect/
disconnect (QCD)
does not attach to the
bag in box (BIB).
Maintenance
It is essential that the entire liquid system is sanitized after extended shutdown periods. Purge all products
from the system, rinse with clear water, and then follow the steps identified in Sanitizing.
Daily
1. Clean faucet. Wash your hands with soap and water, and prepare a chlorine-based
sanitizer solution. Clean the inside of the faucet with a brush and sanitizer solution.
2. Clean the drip tray. Pour chlorine-based sanitizer solution over the tray. Remove grate.
Wipe down inside/outside of the drip pan with a clean cloth towel and chlorine-based
sanitizer solution.
3. Wipe down tap tower and base.
Weekly
1. Clean BIB connector. Wash your hands with soap and water, and prepare a sanitizer
solution. Disconnect drink mix line from BIB. Soak connector in a dedicated bucket of
sanitizer solution for 1 minute.
Monthly
1. Remove the front door by lifting it up and off, and wipe down the door.
2. Disconnect and remove the drink mix BIB, and wipe down the bottom of the cabinet.
3. Pull the cabinet out as needed, using the handhold, to clean behind and underneath
the unit. Verify the hose to the tap tower does not get pinched when returning the unit
to its home position.
4. Attach the bag-in-box (BIB) cleaning connector to the quick connect/disconnect (QCD),
and immerse the QCD in a bucket of sanitizing solution [1.5 teaspoons or 7.5 ml of
5% liquid chlorine (liquid bleach–unscented, nondetergent, non-drip-free, fresh new
product) in one gallon of water].
5. Rotate the spirits shutoff valve to CLEAN.
6. Open the tap and let the sanitizer circulate through the hoses. When the fluid is
running clear, turn off the tap. Allow the solution to work for 5 minutes, and then flush
with clean water.
7. Reconnect the drink mix BIB.
8. Dispense about 12 ounces (355 ml) or until drink mix flows continuously from the
faucet.
9. Rotate the spirits shutoff valve to DISPENSE.
10. Dispense about 3 ounces (89 ml) or until air is no longer trapped in the lines.
11. Sample a drink to ensure the integrity of the product.
12. Check fittings and hoses for signs of leakage and tighten where needed.
13. Install front door.
840247002
2/15
(cont.)
Solution . . .
• There is a leak in the hoses. Check for leaks inside the cabinet and the hose
running from the cabinet to the tap.
• Faulty pump or pump auto shutoff. Turn off the CO
service.
• The QCD is not fully retracted. Pull the
plunger out as far as it will go. Slide the
QCD over the BIB fitting. Fully depress the
plunger.
4421 Waterfront Drive
Glen Allen, VA 23060
www.commercial.hamiltonbeach.com
to the unit and call for
2
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