Electrolux EW8F8669Q9 User Manual page 53

Problem
The App cannot con‐
nect to the appliance.
The App cannot fre‐
quently connect to
the appliance.
The display shows
. All buttons are
inactive, except the
the On/Off .
The appliance makes
an unusual noise and
vibrates.
The programme du‐
ration increases or
decreases during
programme execu‐
tion.
The washing results
are not satisfactory.
Possible solution
• Check the wireless signal.
• Check if your smart device is connected to the wireless
network.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are prob‐
lems with the wireless network.
• The appliance, the smart device, or both, need to be con‐
figured again because a new router has been installed or
the router configuration has been changed.
• Make sure that the wireless signal reaches the appliance.
Try to move the home router as near the appliance as
possible or consider purchasing a wireless range extend‐
er.
• Make sure the wireless signal is not disrupted by micro‐
wave. Turn the microwave off. Avoid using the microwave
and the remote control at the same time.
• The appliance is downloading any available updates. Wait
until the update process is complete. If you deactivate the
appliance during update, it resumes when you activate the
appliance again.
• Make sure the levelling of the appliance is correct. Refer
to "Installation instruction".
• Make sure that the packaging and/or the transit bolts are
removed. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
• The SensiCare System is able to adjust the programme
duration according to the type and the laundry load size.
Refer to "The SensiCare System load detection" in "Daily
Use" chapter.
• Increase the detergent quantity or use a different deter‐
gent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• When using AutoDose tanks, make sure that they are not
empty.
• When using AutoDose tanks, verify the pre-set detergent/
fabric softener dosage. Refer to "Basic setting" paragraph
in "The AutoDose Technology" chapter.
• Make sure that you have cleaned the AutoDose tanks be‐
fore using different brand and type of detergent, fabric
softener or other additives.
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