Bizfon 2000 User Manual
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Also See for 2000:
- Installation manual (44 pages) ,
- Specifications (2 pages) ,
- Administrator's manual (106 pages)
Related Manuals for Bizfon 2000
Summary of Contents for Bizfon 2000
- Page 1 Bizfon Manual III: Extension User's Guide Manual III: Extension User’s Guide Edition 1 SW Release 3.1.14 and higher, May 2006 Bizfon4000 (SW Version 3.1.x)
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Page 2: Table Of Contents
Table of Contents Manual I: see Installation Guide Step-by-step guide to install and configure the Bizfon device. Manual II: see Administrator's Guide Describes detailed the menus available for administrators only and includes further all system default values at a glance. -
Page 3: Manual Iii: Extension User's Guide
This guide contains many example screen illustrations. Since Bizfon IP PBXs offer a wide variety of features and functionality, the example screens shown may not appear exactly the same for your particular Bizfon IP PBX as they appear in this manual. The example screens are for illustrative and explanatory purposes, and should not be construed to represent your own unique environment. -
Page 4: Extension Users Welcome Page
Extension Users Welcome Page Your System Administrator may have sent you such a welcome page where you can find all needed individual information to use with Bizfon as an extension user. If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid. -
Page 5: Bizfon's Feature Codes
Routing Number. Routing Numbers and available routes to, from and through Bizfon are listed in the Call Routing Table. The Call Routing Table is configured and managed by Bizfon’s Administrator. To receive information about dialing rules, please contact the administrator. - Page 6 Both PBX and IP calls are allowed to use this service. For PBX calls, the extension number should be dialed. For IP calls, the Bizfon when activating the Call Park service, plays the SIP address.
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Page 7: Oice Mail Services
Bizfon Manual III: Extension User's Guide Bizfon's Auto Attendant Services Voice Mail Services Enter Voice Mail Services The Voice Mail Services are divided into two main parts (Voice Mailbox and Review System Messages). Each of Exit Go to the top of the Go one level up in the these parts has a hierarchy that is described below. -
Page 8: Review System Messages
Bizfon Manual III: Extension User's Guide Bizfon's Auto Attendant Services Review System Messages Use the digit to enter the area where the personal system messages can be modified. A voice notification will play the list of available system messages that may be modified so the user can select the desired system message by the corresponding buttons:... -
Page 9: Administrator Login
IP and PSTN calls. Bizfon’s Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN network (by dialing Bizfon’s PSTN number) if the calls addressed to the Bizfon’s PSTN number are routed to the Auto Attendant. - Page 10 To use Pre-configured Call Back, the PSTN caller registered in the Authorized Phones Database simply calls to the PSTN number attached to the Bizfon FXO line (the FXO line should be previously routed to the Auto Attendant) from the global PSTN network. Allow the call to ring twice and then hang up.
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Page 11: Call Codes Available In Auto Attendant
Call Back destination for the already registered Caller in the Authorized Phones Database. The system will ask the caller to login by dialing the number and an appropriate password for the Bizfon’s extension that is used as login extension in the Call Back settings. -
Page 12: Bizfon's Graphical Interface
Bizfon’s Graphical Interface Bizfon configuration management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user, log in with the extension number and the password (if any) you received from your system administrator. -
Page 13: Recurrent Buttons
Entering a SIP Addresses correctly Calls over IP are implemented based on Session Initiating Protocol (SIP) on the Bizfon. When making a call to a destination that is somewhere on the Internet, an SIP address must be used. -
Page 14: Extension User's Menus
Fig. III-3 Voice Mail menu in Plain Theme The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy Bizfon extension. The caller hears a greeting message (configurable by the extension user) and a signal initiating the Voice Mail recording. The extension user may configure the... -
Page 15: Oice Mailbox
Bizfon User’s Manual – Set Up Bizfon Telephony Voice Mailbox Bizfon provides caller the possibility of leaving voice messages when called extension is busy or unavailable. A voice mail greeting message, and a voice signal indicating voice mail recording initiation, are played back to the caller. -
Page 16: Oice Mail Settings
Bizfon User’s Manual – Set Up Bizfon Telephony The following functional buttons serve to modify the table entries: Forward link allows forwarding a selected voice mail to one or more email addresses with some enclosed message in the email body. The link refers to the page where email addresses should be defined (use a space or a comma to separate the mailing addresses in the text field), email subject and some message can be inserted. - Page 17 Remove Voice Mail on send removes the voice mail from the user mailbox after sending it to the e-mail recipient(s). Please Note: This service will work only when System Mail is enabled on the Bizfon. Contact your system administrator if you have problems with voice mail delivery via email.
- Page 18 (to inform about the new voice mail received) or if it serves as a notification for the voice mail author to be informed that the message has been received by the Bizfon but is not yet played by the extension user.
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Page 19: Group List
“Invalid audio file, or format is not supported” warning message. The system also prevents uploading when insufficient space is available on Bizfon for the corresponding extension. In this situation, the “You do not have enough space” warning will be received. - Page 20 Call Type defined in the same named drop down list. If the PBX call type is selected, the Bizfon extension number should be defined in this field. For the SIP call type, the SIP address should be defined.
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Page 21: Your Extension
Call Statistics The Call Statistics page collects the call events and their parameters over the Bizfon, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only. This page also allows to filter the collected Call Statistics based on various criteria. -
Page 22: Speed Calling
To return to the complete statistics table clear all search criteria and press Filter. Speed Calling The Speed Calling service of Bizfon simplifies dialing to the called destination. It provides short digit combinations for frequently dialed phone numbers. The Speed Calling Settings page lists all defined Calling... -
Page 23: Account Settings
Attention: Uploading the selected file will replace your custom voice messages. Uploading custom messages downloaded from the other Bizfon will overwrite messages that have not been configured by the user with the current device defaults. This means that if some default messages were used on one Bizfon, they may be completely different on another Bizfon after uploading of the voice data. -
Page 24: Supplementary Services
Bizfon User’s Manual – Set Up Bizfon Telephony Supplementary Services Fig. III-17 Supplementary Services menu in Dynamo Theme Fig. III-18 Supplementary Services menu in Plain Theme Caller ID Based Services The Caller ID Based Services page provides options to configure a set of telephony settings from the same page. Call Forwarding, Incoming and Outgoing Call Blocking Settings, Hiding Caller Information, Many Extension Ringing and Distinctive Ringing settings are configurable from this page. -
Page 25: Hiding Caller Information
The Hiding Caller Information service is used to hide Bizfon user information depending on the called destinations. When this service is activated, Unknown or Anonymous (or similar text, depending on the type of the phone) will be displayed on the called phone when the current user of Bizfon makes outgoing calls to the selected destination. -
Page 26: Incoming Call Blocking
Incoming Call Blocking Incoming Call Blocking allows blocking unwanted incoming calls for a Bizfon extension. This page provides the necessary settings for incoming call blocking. It indicates if the service is enabled for the particular caller and whether or not the custom message will be used to inform the caller about the call being blocked. -
Page 27: Distinctive Ringing
Distinctive Ringing The Distinctive Ringing service of Bizfon allows you to assign different ringing patterns to individual callers. The Distinctive Ringing Settings page provides the necessary settings to receive a distinct ring depending on the caller’s address. -
Page 28: Unconditional Call Forwarding
Many Extensions Ringing service is enabled but no called extensions are provided (or the extension provided by default has been deleted), the current extension will not ring. Unconditional Call Forwarding Unconditional Call Forwarding is a service of Bizfon that allows the automatic unconditional transfer of incoming calls to a variety of other destinations. Please Note: By setting up the unconditional forwarding service, Many Extension Ringing service will be automatically disabled. -
Page 29: Busy Call Forwarding
Fig. 3-28 Call Forwarding – Add Entry page service have been disabled. Busy Call Forwarding Busy Call Forwarding is a service of Bizfon that allows the automatic transfer of incoming calls to a variety of other destinations when the called extension is busy. Please Note: By setting up the busy call forwarding service, Many Extension Ringing service will automatically be disabled. -
Page 30: Basic Services
Call Waiting Call Waiting is used to receive an incoming call when you are currently on a call. The caller will hear a ringing tone and the Bizfon user will hear a special beeping on the telephone when the call arrives. To switch between the current call and the new incoming call, use the appropriate calling code. -
Page 31: Hold Music
Bizfon User’s Manual – Set Up Bizfon Telephony Auto Redial The Autoredial service of Bizfon supports automatic redialing if the called destination is currently busy or unavailable. The Autoredial Settings page displays the available settings for automated redialing. Use the appropriate calling code to enable Autoredial from the handset. -
Page 32: Hot Line Settings
Logout This option is used to close the session between the user PC and Bizfon and to leave the Bizfon Web Management or enter into the management with another login. By selecting the Web Management link, the startup page will be displayed and the user will need to login again. -
Page 33: Appendix: Glossary
Call Forwarding - a Bizfon service that allows transferring a call to another destination in case the Bizfon user is busy, not answering or unconditional. Call Hold - a Bizfon service that allows holding the call in order to make another one, or to answer the second incoming call. The first call partner will listen to music while being on hold. - Page 34 Gateway - an entrance into and out from a communications network. Technically, a gateway is an electronic repeater that intercepts and steers electrical signals from one network to another. Greeting - voice messages that are played to the Bizfon users or users calling to the Bizfon activating specific services. Hold Music - music played to the party that is on hold.
- Page 35 Login -the procedure of identifying a user with a username and a password to enter into the protected field. Many Extensions Ringing - a Bizfon service that allows configuring several users over Bizfon to ring simultaneously when a specific call arrives.
- Page 36 Remote Testing - remote connection from the Bizfon Support office to the customer’s Bizfon for testing and/or for troubleshooting. Router - A device that determines the next network point to which a data packet should be forwarded enroute toward its destination. The router is connected to at least two networks and determines which way to send each data packet based on its current understanding of the state of the networks it is connected to.
- Page 37 Voice mailbox -is the mailbox where voice mails are collected. Voice message - help messages that are played to the user giving a hint on how to manipulate the menus within Bizfon using the phone handset. Voice Over Internet Protocol (VOIP) - technology used to transmit voice conversations over a data network using the Internet Protocol. The ability to carry normal telephony-style voice over an IP-based internet with POTS-like functionality, reliability, and voice quality.
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