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TROUBLESHOOTING FOR KPG-36X AND KPG-46X
● Solution ( If sliding the SW of KPG-36X/ 46X to [USB] )
1. Start up the PC, and then make sure that Windows 7, Windows 8.1, or Windows 10
is properly running.
2. Make sure that the installation of the KPG-36X or KPG-46X driver has completed.
3. Make sure that KPG-36X or KPG-46X is not connected to a USB port on the PC.
4. For Windows 7: Click Windows "Start" button, and then click the "Search programs
or files" box.
Enter "cmd.exe" by using a keyboard, right-click
"cmd.exe" in the searched program list, and then click "Run as Administrator".
The command prompt starts.
For Windows 8.1, and Windows 10 : Right click Windows "Start" button, and
then click "Search". Enter "Command Prompt" by using a keyboard, right-
click "Command Prompt" in the searched program list, and then click "Run as
Administrator".
The command prompt starts.
5. Enter the following commands and then start the Device Manager.
set devmgr_show_nonpresent_devices=1
cd c:\windows\system32
start devmgmt.msc
6. Click the "View" menu in the Device Manager, and then click "Show hidden devices".
7. Right-click the unused port you wish to delete, and then select "Uninstall".
The "Confirm Device Uninstall" dialog box appears. Confirm the message, and if
you
agree to proceed to the next step, click the "OK" button to delete the selected port.
Be careful not to delete necessary devices.
8. For Windows 7, and Windows 8.1 : Right-click "KENWOOD Type 1 (COMx)" in the
Device Manager > "Ports (COM & LPT)", and then select "Uninstall device".
For Windows 10 : Right-click the unused port you wish to delete, and then select
"Uninstall device".
9. Turn the transceiver ON, slide the SW of KPG-36X or KPG-46X to [USB], and then
connect KPG-36X or KPG-46X to a USB port on the PC. (The KPG-36X /46X port
will be newly assigned to the port deleted in 7.)
Note:
◆ If installation information on a device that no longer physically exists (or a modem
card that was installed before but is now disconnected) is retained, the COM port
assigned to the device may become "in use".
◆ The administrative privilege is required to do the above operations.
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