Troubleshooting - BTC BCE 5232IM User Manual

TROUBLESHOOTING

To help you get more familiar with CD-WRITER 5232IM, the following FAQ
lists some common problems you might encounter. Please read it for
reference before you request RMA support from your dealer.
Q1. CD-WRITER 5232IM cannot be recognized.
(1) The drive might not be connected properly. Please check whether the
IDE cable and power connector are tightly connected.
(2) Check if there is jumper conflict. Normally, if 2 drives connected with
one IDE cable, the jumper has to separate one to MASTER & the other
to SLAVE.
(3) If Windows can't detect CD-WRITER 5232IM, click on the "Add New
Hardware" in the Control Panel. Windows will start detecting.
Q2. CD-WRITER 5232IM doesn't have power.
Please check if the power cord is connected securely.
Q3. The CD-RW drive cannot read some general discs.
Please check if the disc has deep scratches, fingerprints, or other
contaminants on the discs surface. Clean the disc if it's necessary.
Q4. There is noise while reading.
If the disc used is eccentric or there are labels stuck on the disc surface, it
will cause noise.
Q5. The drive can't read former session(s) of the CD-R disc which has
been written twice or more times.
Before writing CD-R discs with data copy, remember to choose "Import
session" so as to read the former sessions.
Q6. The external speaker doesn't have sound when playing music CD.
CD-WRITER 5232IM
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