Procedures For Service And Assistance - Tecno-gaz Free 3 Instructions For Use Manual

ENGLISH
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PROCEDURES FOR SERVICE AND ASSISTANCE

In case of failure or revision, please contact MEDILINE ITALIA s.r.l. helpline
The Service Department will evaluate whether the machine must be returned to the
manufacturer or the intervention of a technician is required and, after inspecting the
machine, an estimate will be drawn up and forwarded to the distributor, who will then
transmit it to the end customer for acknowledgement and signature.
After receiving the estimate signed for acceptance, the device will be processed and
shipped within the time indicated in the estimate.
The following steps are mandatory if the machine must be shipped to the company:
 Use the original packaging box. If you no longer have it, use adequate packaging.
Transport risks are borne by the sender.
 Ship only the device (do not add any component contained in the accessory kit).
 Thoroughly clean the bath, before shipping it. Should it come dirty, you will be
charged for the cost of cleaning and disinfection.
 Specify the anomaly in writing, placing a document clearly indicating the anomaly
noted or the service you are requesting inside the package.
 Always send with carriage paid, otherwise you will be charged for the transport
costs incurred.
All non-original packaging that we receive will be disposed of.
The device will be returned in its original packaging box (you will be charged for the
packaging cost) through your shipping agent.
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PHONE
FAX
@
+39 0522 94.29.96
+39 0522 94.47.98
service@tecnogaz.com