To obtain warranty service, you must first obtain an event number from AIBO Customer
Link (page 6). You will need to return the Product and all accessories to SONY in the
original carton, using the original packaging materials. All supplied accessories must be
returned with the Product. SONY is not responsible for any damage during shipment
arising from the failure to properly pack the Product or accessory being returned to
SONY or for any damage caused by or resulting from the carrier's handling. For
information on returning your Product or accessories for warranty repair, please contact
the AIBO Customer Link.
This warranty does not cover customer instruction, installation or set up adjustments.
This warranty does not cover the cost of removal or reinstallation, cosmetic damage or
damage due to acts of God, accident, misuse, abuse, negligence of, or to any part of the
Product. This warranty does not cover lost profits, lost sales, loss of use of the Product,
or other consequential loss or damage due to improper operation or maintenance,
installation, connection to improper voltage supply, or attempted repair by anyone other
than a facility authorized by SONY to service the Product. This warranty does not
cover Products sold AS IS or WITH ALL FAULTS, or consumables (such as fuses).
This warranty does not apply when the malfunction results from use of the Product in
conjunction with accessories, products or ancillary or peripheral equipment not
manufactured by SONY, and where it is determined by SONY that there is no fault with
the Product itself.
SONY will pay shipping charges for all in-warranty service. However, if no trouble is
found with the Product or accessory, if the trouble is from a non-covered charge or if it
is determined that the warranty period has expired, you will be billed for the cost of
shipping and handling.
This warranty is valid only in the United States.
Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that
the unit is within the Limited Warranty period must be presented to obtain warranty