Appendix; Complaints And Repairs; Warranty; Service And Sales - Bosch Rexroth EC302 Installation Instructions Manual

EC30X | 3 609 929 728/2014-01
16

Appendix

This chapter contains information on the fol-
lowing topics:

• Complaints and repairs

• Warranty

• Service and sales

16.1 Complaints and repairs
For complaints and repairs that require di-
sassembly of the tightening spindle, please
send fully assembled
to the supplier or our customer service
workshop in Murrhardt, Germany.
Complaints and repairs cannot be accep-
ted if this procedure is not followed.
16.2 Warranty
For Rexroth devices, we grant a guarantee
of 1 year (proof by means of invoice or deli-
very note).
Damage attributable to natural wear, over-
load or improper handling remain excluded
from the warranty.
tightening spindle
Bosch Rexroth AG
16.3 Service and sales
Service
We are always the right partner when it co-
mes to system know-how.
For any problem: Service from Rexroth
• You can reach us around the clock at:
+49 9352 40 50 60
• Or contact us by e-mail:
service.svc@boschrexroth.de
Worldwide service
Our global service network can be reached
at any time in over 40 countries. You can
find detailed information on our service
locations in Germany and worldwide on the
Internet at:
http://www.boschrexroth.com/
service-405060
Information preparation
We will be able to help you quickly and effi-
ciently if you have the following information
at the ready:
• Detailed description of the malfunction
and conditions
• Information on the name plate of the af-
fected product, particularly the material
and serial numbers
• Telephone/fax numbers and e-mail ad-
dress where we can reach you if we have
any questions.
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