Avocent ACS1 Supplementary Manual

CASE STUDY
– Telecommunications

Remote Access and Management of Servers

Guarantee Network Uptime and Control Costs

OVERVIEW

Telefonica Deutschland GmbH is the largest alternative carrier in Germany, as
measured in online minute volume. Servicing more than 30 national carriers, 160
Internet Service Providers and 30 of the biggest German online services, Telefonica
Deutschland delivers the global reach, connectivity, guaranteed service level
agreements, scalability and flexibility that businesses demand of an Internet access
provider.
That's why when the inevitable IT infrastructure problems occur, Telefonica relies
on out-of-band management products by Avocent to remotely identify and address
problems at its Point of Presence (POP) locations, the main access points to the
Internet. The results are reduced mean time to repair (MTTR), lower technical
support costs and enhanced network availability.

CHALLENGE

Telefonica needed a way to better access and manage IT equipment – including
servers, routers and switches – at 280 POP locations throughout Germany. Because
Telefonica guarantees reliable Internet access, the company counts on its equipment
to continuously get the job done with little or no downtime.
If the primary LAN connection were to fail, network managers wanted a console
server with an integrated ISDN card that would allow for high-speed access to the 20
key POP connections that handle a majority of the company's traffic. Before
installing Avocent technology, technicians were dispatched to a specific location to
fix unresponsive equipment – a time-consuming and cost-incurring procedure.

PROFILE

Company
Telefonica Deutschland GmbH
Type of business
Telecommunications
Corporate headquarters
Verl, Germany
Web site
www.telefonica.de
Applications
Remote access and management of servers
"Since using Cyclades console servers, we
had no major IT equipment failures at our
backbone POPs."
Michael Borgelt
Network Designer, IP Networks
Telefonica