Modem Problems - AVERATEC AV5500 User Manual

Modem Problems

The built-in modem does not respond -
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Make sure the modem driver is loaded properly.
n
Go to [Start > Settings > Control Panel > Phone and
Modem Options] and go to Modems tab. Make sure a 56K
Voice Modem is listed. Otherwise, click the Add button to add
the modem drive, which is located in the factory CD-ROM (or
floppy diskette).
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Go to [Start > Settings > Control Panel > System] and
click Device Manager button in the Hardware page to check for
possible resource or driver conflict. See Windows on-line help
or manual for how to handle such problems.
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Make sure the phone line, which the computer is
connected to, is working.
Connection difficulties -
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Be sure to disable Call Waiting on the phone line.
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Be sure to have the correct country setting where your
computer is used. [Start > Settings > Control Panel > Modem
Settings > Configuration] In the Country/Area pull-down menu,
select the appropriate country setting.
n
Excessive line noise might cause the connection to be
dropped. To check this, put the regular phone handset on the
line and placing a phone call. If you do hear abnormal noise, try
to make the modem connection with a different line or contact
your local telephony company for service.
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Make sure the cable connection is firm.
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Try a different receiver number and see if the problem
persists.
5-12
¦ chapter 5 trouble shooting