Troubleshooting - Dell DA310z User Manual

Troubleshooting

Problem
The DA310 does not
work with the USB-A
port on the PC
Multiple displays are not
working
Unable to read and write
to an external SSD/HDD
and optical (CD/DVD/
Blu-ray) drive when
connected to the DA310
Power Surge message
pops up when connecting
a peripheral to the DA310
MAC address pass-
through, Wake-On-
LAN and PXE boot not
working on DA310
Resolution on monitor
is lower than 4K 60Hz
when connected to the
HDMI, DP port of DA310
PXE boot in UEFI/
Legacy mode is not
working
Possible solutions
The DA310 is only compatible with the USB-C port on the
PC, i.e. Thunderbolt port or USB-C (DisplayPort Alt Mode)
port.
The DA310 supports only single display out. You can only
connect one display to the HDMI port, DisplayPort, the VGA
port, or USB-C port at a time.
• Some external SSD/HDD/ODD devices require higher
power that what the DA310 can supply.
• When DA310 connects to 7.5W USB-C port of your PC
and without power delivery pass-through charging, it is
recommended that you connect external SSD/HDD/ODD
to the PC directly.
• When DA310 connects to 15W Thunderbolt or USB-C
port of your PC and without power delivery pass-
through charging, it is recommended that you connect
only 1 external
SSD/HDD/ODD drive to DA310. Additional devices can
be connected to the PC directly.
• When DA310 connects to your PC with power delivery
charging pass-through (USB-C power adapter or
USB-C monitor with power delivery capability), it is
recommended that you connect only one external
SSD/HDD/ODD to DA310. Additional devices can be
connected to the PC directly.
• The peripheral connected to the DA310 needs more power.
• Disconnect other peripherals connected to the DA310.
• For peripherals that require higher power, it is
recommended to connect the peripheral to the PC directly.
• The DA310 supports MAC address pass-through, Wake-
On-LAN and PXE boot only if your system's BIOS
supports it.
• If your PC's BIOS does not support MAC address pass-
through, Wake-On-LAN and PXE boot, the DA310 will be
unable to support these features.
• Check and ensure the monitor is capable to support 4K
60Hz
• 4K resolution at 60 Hz is supported on PCs that
supports DisplayPort 1.3 or above (HBR3) with a monitor
that is capable of 4K resolution at 60 Hz. On PCs that
support below DisplayPort 1.3, the maximum resolution
supported is 4K at 30 Hz
PXE boot support depends on the BIOS of your PC. For
more information, check the documentation for your PC.
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