Guarantees - Jeld-Wen Stormsure Fitting Instructions Manual

STORMSURE/STORMSURE ENERGY+/REGENCY
9

Guarantees

In keeping with our quality policy JELD-WEN offers the
following guarantees on its products. These guarantees
are subject to JELD-WEN UK Terms and Conditions of
Sale. Defects that are caused in whole or in part by
failure to adhere to JELD-WEN UK recommendations
relating to storage, handling, installation, decoration,
glazing and maintenance, are not covered by these
10 year guarantee against manufacturing
10
defects
YEARS
MANUFACTURING
10 year guarantee on insulating glass units
10
Where windows are supplied factory glazed, all
YEARS
GLAZING
elements of the glazing system are covered by
this guarantee
40 year guarantee against rot and fungal
40
attack on all softwood timber components
YEARS
ROT & FUNGAL
10, 8 or 6 years guarantee on factory finished
10
Hi-Build painted, depending on exposure
YEARS
HI-BUILD PAINT
conditions and colour
6 year guarantee on factory stained finished
6
products depending on exposure conditions
YEARS
HI-BUILD STAIN
Exceptional wear and tear of hardware through
extreme use is not covered. JELD-WEN will accept no
responsibility for products cut down in size after receipt,
or when utility or structural strength is impaired in
fittingor application of hardware.
Hinges and other hardware must never be painted, and
must be kept clean and lightly lubricated at all times.
Use Vaseline or neutral oil. Keep rivets and moving
parts lightly lubricated. Lubricate at least once a year,
in coastal areas and/or places with high pollution, clean
and lubricate more often.
The fitting instructions where supplied must be followed
and the assembly, fitting procedures described must be
strictly adhered to. Copies of product fitting instructions
are available for download from www.jeld-wen.co.uk
All joinery shall be installed correctly in accordance with
normal trade practices and adequately maintained in
service. In case of replacement windows, reveals must be
sterilised before new joinery is fixed.
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FITTING & FIXING GUIDELINES
All undecorated joinery supplied in the white must be
suitably primed or stained without delay after receipt,
all joinery supplied primed must receive further coats
(undercoat and top coat) of paint within three months
of purchase, and one month if basecoat stained. If
primed and in particular basecoat stain finishes have
deteriorated because of prolonged exposure, the surface
must be properly prepared, and re-primed before
finishing and a knotting solution should be applied
over any visible knots. Take care not to paint over any
form of weatherstrip as this will adversely affect the
performance. Any surfaces subsequently cut, particularly
those exposing end grains, must be brush coated with
preservative and if required for paint finish must also
be primed before the joinery is fixed in position in
accordance with British and European Standards.
Standard insulating glass units must not be used in areas
of high humidity, e.g. swimming pools or similar. They
should also not be used within 300mm from a door or
within 800mm of the floor, for these areas the glass
must be toughened. Contact JELD-WEN if in doubt for
your particular installation.
The decorative finish applied to external joinery and
cladding, must be maintained in service and moisture
must not be allowed to penetrate into the timber
throughout its life.
Regular maintenance of the paint or stain finish of the
frame is essential for the long-term performance of all
the components of your timber windows. The period
between maintenance checks will vary depending on the
type of paint or stain finish and also the local conditions
for the site.
External joinery must be cleaned at a maximum of six
monthly intervals using a mild non-abrasive cleaner
and soft cloth. Both internal and exterior faces should
be cleaned. Make regular checks to ensure that any
drainage holes, channels and spaces are kept clear. Use
a soft flexible brush or pipe cleaner with care to remove
obstructions. Finished joinery is guaranteed against
blistering, cracking, flaking or erosion excluding natural
resin exudation and movement around knots.
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