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STORMSURE/STORMSURE ENERGY+/REGENCY
10
Troubleshooting guide
Operating the handle
In the locked position the black locking button cannot be depressed and the key slot is vertically aligned.
To unlock insert the key into the slot, rotate it a quarter turn clockwise and remove.
Depress the button and at the same time lift the handle away from the frame.
Once the handle has lifted as far as it will allow, push the sash to open.
To lock, follow the process in reverse.
Night vent locking position
In the fully open position you can see there are two locking grooves available in the keeps on the side of the frame.
The locking groove nearest the inside of the frame is the fully locked position.
The external locking groove can be used to lock the window in the night vent position.
The handle is locked and unlocked following the process in 'Operating the handle' See above.
Ensure the bolts are correctly located before returning the handle to its locked position.
My window doesn't lock why
Check the frame has been installed plumb and level.
Have you fitted the window in too small an opening pinching the frame.
Has the handle been properly engaged.
Are you using the correct key?
How do I adjust the window height/width
If you have ordered the window too large for the opening a new window should be ordered.
Taking care to ensure correct dimensions, guidance is given within the JELD-WEN catalogue.
Any alteration to the product size invalidates any guarantees.
If the window is too small for the opening a packer may be used depending on the installation method.
My window doesn't open
Check the frame has been installed plumb and level.
Have you fitted the window in too small an opening pinching the frame.
Has the handle been properly disengaged/unlocked.
How often should I decorate my window.
Please Refer to section 01 Finishing & section 07 Maintenance
How often do I have to clean the hardware?
Please Refer to section 07 Maintenance
How often do I have to clean the handle?
Please Refer to section 07 Maintenance
JWW3203_18708_Stormsure Energy+_Fit_instruct_A5.indd 11
JWW3203_18708_Stormsure Energy+_Fit_instruct_A5.indd 11
FITTING & FIXING GUIDELINES
09/02/2021 11:52
09/02/2021 11:52
11
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