Service Returns - Ozotech EOG Installation And Service Manual

2.0 Service Returns

If the need arises to return your equipment for service, the following
procedure must be followed to ensure accurate and timely processing of
repairs.
Obtain model number/name of unit to be returned.
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Contact Ozotech, Inc and request a Return Material Authorization
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(RMA) form. Make sure to give the factory representative an accurate
and current shipping address.
Provide a description detailing the problem with the unit. Be as specific
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as possible.
After receipt of RMA form, package unit for shipment. Enclose the RMA
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form with the unit. Use the original packaging materials if possible. If
not, please package the product to ensure against shipping damage.
Clearly write the RMA number on the outside of the shipping package.
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Verify that the address is correct and current.
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Shipments that are not factory authorized will be refused.
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It is recommended that you ship with a reputable and reliable shipping
company, and that the contents of the package are insured. Ozotech, Inc.
accepts no responsibility for damage or loss of equipment in transit.
ALL FREIGHT CHARGES INTO THE FACTORY MUST BE PREPAID. If the
repair is covered under warranty, the factory will pay return shipping
charges (surface rates only) to the address listed on the RMA, within the
Continental United States.
If the repair is not covered under warranty, the returning party is
responsible for payment of return shipping and handling charges, as well
as labor and equipment costs associated with the repair.
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