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Trouble Shooting
PROBLEM
No product water.
Not enough product
water.
Pump not running.
Pump running but system
not producing water.
System does not shut off.
Abnormal pump cycling
noise.
No water to drain.
Water has bad taste.
Leaks
Conditions for Use
Guarantee
475 PRO systems (excluding cartridge pre-filter, post-filter, and membrane) are warranted to be free from defects in
materials and workmanship under normal use within the operation specifications for a period of two (2) years from
the date of manufacture or date of purchase when verified by a bill of sale.
Canature North America Inc. will replace any part which fails two (2) years from date of manufacture as indicated by
the serial number, provided the failure is due to a defect in material or workmanship. The only exception shall be
when proof of purchase or installation is provided and then the warranty period shall be from the date thereof.
Canature North America Inc. assumes no responsibility for consequential damage, labour or expense incurred as a
result of a defect or for failure to meet the terms of these guarantees because of circumstances beyond its control.
CAUSE
1. Water supply is turned off.
1. Water supply is blocked.
2. Filters are plugged.
3. Feedwater valve plugged or closed. 3. Open valve or unclog.
4. No drain flow. Drain flow restrictor
is plugged.
1. Low feed water pressure.
2. No power supply or loose
connection.
3. Transformer burnt out.
1. Carbon pre-filter CB-10 plugged.
2. Inlet solenoid valve not working.
1. High pressure switch not working.
1. Pre-filter plugged or low feed water
pressure.
1. Plugged drain flow restrictor.
1. Post filter (CB-10) is exhausted.
1. Tubing connections not installed
properly.
2. Defective tubing.
WATER SUPPLY
FEED WATER PRESSURE
TEMPERATE
PH
MAX. TDS
TURBIDITY
MAX SILT DENSITY INDEX
HARDNESS
IRON
MANGANSESE
HYDROGREN SULFIDE
1. Turn on feed water.
1. Clear restriction.
2. Replace pre-filter cartridge(s).
4. Clear or replace Drain Restrictor
1. Check source water supply.
2. Turn on power supply.
3. Repair or replace.
1. Replace filter cartridge.
2. Repair or replace solenoid valve.
1. Repair or replace high pressure
switch.
1. Replace filter or adjust or sufficient
feed water.
1. Replace drain flow restrictor.
1. Replace post filter (CB-10)
1. Re-install tubing into fitting.
2. Cut damage section of tubing and re-
install.
CHLORINATED / NON-CHLORINATED
35 - 100 PSI
40 - 100F
3.0 -11.0
2000 MG/L
< 1.0 NTU
<4.0
< 5 GPG
<0.1
<0.05
0.00
SOLUTION
7
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