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Summary of Contents for HP Z38c
- Page 1 Maintenance and Service Guide Z38c model...
- Page 2 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 3 AMD is a trademark of Advanced Micro this product should service it. Before Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP performing any maintenance or service, be Inc. under license. NVIDIA is a trademark sure to read “Important Safety Information”.
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Page 5: Table Of Contents
Table of Contents 1.Getting started ..............................1 Important safety information ........................1 Important service information and precautions ..................1 RoHS (2002/95/EC) requirements ......................2 General descriptions ..........................2 Firmware updates ............................ 3 Before returning the repaired product to the customer ................3 2.Monitor features .............................. -
Page 7: Getting Started
1.Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 8: Rohs (2002/95/Ec) Requirements
Please note during servicing that the primary side is the high voltage area. ● This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering. ● If you must change a capacitor, be sure to match the polarity as printed on the PCB. ●... -
Page 9: Firmware Updates
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 10: Monitor Features
NOTE: For safety and regulatory information, refer to the Product Notices provided on your optical disc, if one is included, or in your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. -
Page 11: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Menu button Press to open the OSD menu, select a menu item from the OSD, or close the Use these buttons to navigate through the OSD Function buttons menu based on the. -
Page 12: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function Turns off all power to the monitor. Master power switch T NOTE: Putting the switch in the Off position will yield the lowest power Power connector Connects AC power. - Page 13 USB Type-C port Connects a USB Type-C cable to the source device. (upstream)
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Page 14: Locating The Serial Number And Product Number
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. -
Page 16: Llustrated Parts Catalog
HP LOGO 18mm Z38C DECO COVER 37.5" LG PANEL Z38C MIDDLE FRAME Z38C PANEL BKT L Z38C PANEL BKT R Z38C POWER BOARD Z38C MAIN BOARD Z38C SIDE BOARD Z38C MAINFRAME Z38C RELEASE BUTTON Z38C TOP VENT COVER... -
Page 17: How To Order Parts
SCREW M3L4-I SCREW M4 SCREW M3L6 STEP SCREW-M3 SCREW M4L10-I SCREW Q3L3 How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number Z38c M74280-001... - Page 18 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
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Page 19: Removal And Replacement Procedures
4. Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 20 Before removing the RC, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 13. ▲ Remove the RC: Step Figure Description Put the monitor face down on a matched Remove the cushion HINGE ASS'Y Press the button to remove HINGE ASSY.
- Page 21 Remove the screws Separate the to separate the MIDDLE FRAME MIDDLE FRAME and PANEL. Open the latches with tool and press Separate main frame the button to remove rear cover. Remove the screws and Remove the disconnect the MAIN BOARD connectors to and POWER remove the...
- Page 22 The panel The panel...
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Page 23: Power Board
Before removing the power board, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 13. ▲ Remove the power board: 1) The HP Z38c power board connector position is as follows: 2) Locate the part number location on the board. -
Page 24: Connector Repair
Connector repair This procedure includes HDMI, DisplayPort , USB and audio connectors. The connectors are on the main board (board part number CBPCGD9HPQA). The connectors identifiers are as follows: Connector Location HDMI DisplayPort Audio USB 3.0 TYPE A USB 3.0 TYPE A Before repairing connectors, follow these steps: Prepare the monitor for disassembly. -
Page 25: Audio Connector M1
components and lead to malfunctions. • The fusion point of Lead-Free solder is requested. Repairing with conventional lead wire may cause damage. • Work quickly to avoid overheating the circuit board as soon as you confirm the steady soldering condition. •... -
Page 26: Dp Connector J3
1) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the J2 connector from the PCB. 4) Place the new component on the PCB. -
Page 27: Usb Connector J4
2) Use a hot air gun to melt the solder on the pins. 3) Lift the J3 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. USB connector J4 Before removing the USB connector, follow these steps: Prepare the monitor for disassembly. -
Page 28: Usb Connector J5
2. Lift the J4 connector from the PCB. 3. Place the new component on the PCB. Be sure that it matches the PCB footprint 4. Solder the new component. USB connector J5 1. Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the J5 out of the through holes. -
Page 29: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank Power cord is disconnected. Connect the power cord. or video is flashing. - Page 30 computer power is off while you connect the video cable. Input Signal Out Video resolution and/or refresh rate are set Change the settings to a of Range is higher than what the monitor supports. supported setting. displayed on screen. The monitor is The monitor’s power saving control is disabled.
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