Troubleshooting Guide; In Case Of Trouble - American Dynamics Intellex Intellex LT Reference And Troubleshooting Manual

IN CASE OF TROUBLE

If a problem occurs, review the manual section covering the activity associated with
the problem. If necessary, consult the Troubleshooting Guide on the following pages.
This guide identifies problems, possible causes and suggested actions for:
• Problems during startup
• Network problems
• Image problems
• Alarm detection problems
• Filter problems
• Problems during unit operation
• Export problems
• Archive problems
• Audio problems
• Text problem
• Tape problems
If the problem cannot be solved, you may have to contact your dealer or the factory.
When you call for support, the representative will ask you to provide specific
information about the installation. To save time, spend a few minutes getting
organized.
Before calling Technical Support, write down the following information:
• The serial number of your Intellex unit.
• The software version and feature as shown on the About Intellex screen (see About
Intellex in the Intellex Operating Instructions).
• The make and model of each piece of hardware connected to the Intellex.
• Approximate date of purchase and of installation.
• The exact text of the error message (if any).
• The symptoms you have observed.
NOTE: Please do not return any product to the factory without obtaining a Return
Authorization (RA) number. Failure to do so can result in a significant delay in
processing your repair. To obtain an authorization number, contact Technical
Support.

Troubleshooting Guide

TROUBLESHOOTING GUIDE
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