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USER GUIDE
FAST AND ACCURATE
RECONSTITUTION & FLAVORING

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Summary of Contents for Fillmaster Systems Fillmaster PRO

  • Page 1 USER GUIDE FAST AND ACCURATE RECONSTITUTION & FLAVORING...
  • Page 2 Whether this is an upgrade to your present Fillmaster®/ FLAVORx® system or a completely new reconstitution & flavoring system, the Fillmaster Pro will change the way you dispense and flavor forever. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 •...
  • Page 3: Table Of Contents

    Fillmaster Pro™ | User Guide Table of Contents Introduction Parts Keypad & Display Operation Getting Started How to Calibrate Reconstitution & Flavoring Flavoring Only Helpful Tips Menu Guide Troubleshooting Maintenance Fillmaster Pro™ Total Care Plan FLAVORx® 12-13 FLAVORx® Promotional Tools Key Takeaways Fillmaster®...
  • Page 4: Introduction

    Scan from over 7,000 NDC numbers to queue up how much water you need to dispense. The Fillmaster Pro™ will also let you know what flavors are recommended for a particular medication and provide flavoring instructions on the screen.
  • Page 5 Fillmaster Pro™ | User Guide Parts, Digital Touch Screen & Display All of the following pieces should be included in your Fillmaster Pro™ package. If anything is missing, please contact us at 1-888-284-7873. Fillmaster Pro™ Dispenser NDC Database (SD Card)
  • Page 6: Operation

    Fillmaster Pro™ | User Guide Getting started with Operation your Fillmaster Pro™ Getting Flush filters before first use. For Reverse Osmosis systems: Flush the first tank of water. See install guide for complete Started instructions. Install SD card before powering on device. Secure SD card in the slot.
  • Page 7: Reconstitution & Flavoring

    Fillmaster Pro™ | User Guide Daily Operation Steps Operation Note: Please do not cover the barcode with the prescription label. Reconstitution Press “Scan” on the touch screen. Scan the UPC barcode on the medication bottle and confirm & Flavoring the drug name, strength & volume (the scanner is found to the left of the keypad and only lights up when the scan function is activated).
  • Page 8: Helpful Tips

    Fillmaster Pro™ | User Guide Helpful Tips Flavoring • When dispensing, Do NOT insert the dispensing tip directly into the bottle of medication. • To select a flavor, press the picture of the flavor desired. Flavors that are recommended as “best matches” will be indicated (only the illuminated flavors will work for that medication).
  • Page 9: Menu Guide

    Fillmaster Pro™ | User Guide Menu Guide DISPENSE WATER Allows you to Turns audio Fillmaster Tech Support: Dispense calibrate the machine on or off. 1-800-284-7873 water in mLs. to dispense to the Web Support: tenth of an mL. info@fillmastersystems.com Set a reminder to...
  • Page 10 Maintenance Care • Calibrate the Fillmaster Pro™ monthly. • The Fillmaster Pro™ should be cleaned regularly with mild soap and a damp cloth. • Rinse the removable dispensing tip daily. • Replace dispensing tip monthly. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 •...
  • Page 11: Fillmaster Pro™ Total Care Plan

    You will get all of this, plus everything that comes with being a FLAVORx® Certified Pharmacy. Fillmaster Pro™ Total care Plan includes: • Full System Repair/ Replacement Warranty •...
  • Page 12 Fillmaster Pro™ | User Guide FLAVORx® Because You Care FLAVORx® helps you provide a customer experience that goes above and beyond the customer’s expectations. Use FLAVORx® as a tool to help you better engage with parents, and make medicine-time a lot easier. FLAVORx® helps improve adherence and allows you to give your customers a superior service that keeps them coming back to your store for all their health care needs.
  • Page 13: Flavorx

    Fillmaster Pro™ | User Guide FLAVORx® • Pediatric adherence rates are typically around 60%. When medications are custom-flavored using FLAVORx®, adherence rates improve to 90%. • Custom flavoring provides a unique way to engage with customers and promotes extraordinary customer experiences at the pharmacy, especially with parents of young children.
  • Page 14: Flavorx® Promotional Tools

    Fillmaster Pro™ | User Guide FLAVORx® Promotional Tools Customizing the taste of medication is another opportunity to engage with your customers. It is a great way to build customer loyalty and satisfaction. Use these marketing tools to help you connect with your pharmacy customers.
  • Page 15 Fillmaster Pro™ | User Guide Key Takeaway The Fillmaster Pro™ can... Scan the NDC/UPC barcode on the medication bottle instead of requiring you to manually type it in. Push the “SCAN” button on the front of the machine to begin.
  • Page 16: 9475 Gerwig Lane, Columbia, Md 21046

    www.fillmastersystems.com www.flavorx.com 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771...

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