Miele WER 865 WPS Excellence Operating Instructions Manual page 76

Problem solving guide
Messages or faults with the TwinDos system
Problem
A new detergent cart-
ridge has been inserted,
but the cartridge is
identified as empty
when the machine is
switched on.
There are dark specks
in the liquid detergent.
No detergent and/or
fabric conditioner was
dispensed.
76
Cause and remedy
The washing machine was switched off when the de-
tergent cartridge was replaced.
 Switch on the washing machine.
 Remove the detergent cartridge and then reinsert
it into the compartment.
The counter is set to 0.
Mould has developed in the detergent.
 Pour the liquid detergent out of the container and
then clean the container thoroughly.
Automatic dispensing has not been activated.
 Touch the
TwinDos
programme.
Automatic dispensing will be activated.
No detergent/fabric softener was dispensed although
automatic dispensing was activated.
 Try again.
 If detergent is still not dispensed, call Miele.
sensor before running the next