Canon CR-N500 Settings Manual
  1. Manuals
  2. Brands
  3. Canon Manuals
  4. Digital Camera
  5. CR-N500
  6. Settings manual

Canon CR-N500 Settings Manual

Remote camera
Hide thumbs Also See for CR-N500:
Table of Contents

Advertisement

Quick Links

Remote Camera
Settings Guide
ENGLISH
This document should be read before using the network camera.

Advertisement

Table of Contents
loading

Related Manuals for Canon CR-N500

Summary of Contents for Canon CR-N500

  • Page 1 Remote Camera Settings Guide ENGLISH This document should be read before using the network camera.

  • Page 2: Introduction

    ("Firmware") and you shall not modify the Firmware. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER CANON, OR CANON’S LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF USING THE FIRMWARE. The Firmware may contain third party software components.
  • Page 3 Network Security: You are responsible for the network security of this product and its use. To the extent permitted by law, neither Canon Inc., nor any of its affiliates shall be liable to you for any losses, direct, indirect incidental or...

  • Page 4: User Manuals

    3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. ...

  • Page 5: Table Of Contents

    Table of Contents Introduction........................2 Trademarks ..........................2 Software License Agreement....................2 Third Party Software........................ 2 User Manuals........................4 Types of User Manuals ......................4 How to Use This Document ....................4 Chapter 1 Before Use Examples of System Configuration................10 Related Software ......................
  • Page 6 HDMI/SDI ..........................44 SDI ............................44 [System] > [Video and Audio] > [IP Streaming Video]..........45 Mainstream ........................... 45 Substream 1.......................... 46 Substream 2.......................... 46 [System] > [Video and Audio] > [Audio] ............... 47 General Audio ........................47 IP Audio Streaming ....................... 48 [System] >...
  • Page 7 Restoring to the Factory Default Settings with the RESET Switch on the Camera....92 List of Factory Default Settings..................93 Routine Maintenance..................... 96 Cleaning the External Surface ....................96 Cleaning the Lens ......................... 96 Specifications ........................ 97 CR-N500 Main Unit ....................... 97 Accessories .......................... 99 Operating Environment ......................99...
  • Page 8 Security Measures ....................... 101 Basic Measure 1: Setting Administrator Name and Password ........... 102 Basic Measure 2: Using the Latest Firmware ..............102 Basic Measure 3: Setting Date and Time ................102 Basic Measure 4: Monitoring the Log ................. 102 Measures Suitable to the Users' Environment 1: User Management .........

  • Page 9: Chapter 1 Before Use

    Chapter Before Use This chapter explains the software related to the camera and examples of system configuration. It also describes the preparation and settings after installing the camera.

  • Page 10: Examples Of System Configuration

    Examples of System Configuration  System Layout This camera can be used by connecting with the following devices. • Settings Page • Remote Camera Control Application XC Protocol-Supported Controller (RC-IP100 etc.) Computer RTMP Server PoE+ Hub NDI-Supported Switcher Standard Communication (IP) Supported Controller SDI OUT HDMI OUT...
  • Page 11  System Layout Example 1 The following is an example of a connection in which a network connected controller controls multiple cameras and outputs SDI. RC-IP100 SDI OUT PoE+ Hub Switcher SDI OUT  System Layout Example 2 The following is an example of network connected camera control using application. Remote Camera Control Application RTMP Server...

  • Page 12: Related Software

    Related Software The following software can be used to set up and operate the camera efficiently. Download the software to use from the website written in the "Installation Guide/Important Information". Camera Search Tool This tool is used for connecting the camera to the computer over a network first. For details, refer to "Initial Camera Settings"...

  • Page 13: Security Checking/Settings

    Security Checking/Settings The security function of the OS or web browser may block the setting and operation of the camera. Check the security settings beforehand, and change the settings if required. Checking the Firewall Settings To use the software on a computer with Windows Defender Firewall enabled, it is necessary to add each piece of software as an application that allows communication through the firewall.

  • Page 14: Initial Camera Settings

    Initial Camera Settings In order to use the camera, it is necessary to first connect the computer to the camera via network then set the Administrator Account. Settings using the Camera Search Tool Here, by using the camera search tool and accessing the camera's initial settings screen, the method to initialize the camera to the factory default settings is explained.
  • Page 15 Enter the Administrator Name and Administrator Password, select [Language], and click [Apply and Reboot]. After rebooting the camera, the [Default Settings (2/2)] screen is displayed. Important To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the new password.

  • Page 16: Camera's Settings Page From The Web Browser

    Camera's Settings Page from the Web Browser Able to access the camera by directly specifying the IP address from a web browser. If there is an IP address assigned by the DHCP server, specify it, otherwise specify "192.168.100.1". Important • Able to access with the IP address of 192.168.100.1 approximately 2 minutes after connecting the camera to the network environment. •...

  • Page 17: Chapter 2 Camera Setup

    Chapter Camera Setup The settings required to use the camera are made on the Settings Page. Before starting operation, make various settings on the Settings Page according to the shooting conditions and purpose. There are also menus that can be performed during operation, such as camera maintenance.

  • Page 18: Overview

    Overview Follow the steps below to connect to cameras either by wires or wirelessly and to display the Settings Page. Accessing from a Web Browser Follow the steps below to display the Settings Page according to the connection method to the camera (wired or wireless LAN).
  • Page 19 [Access Point] and [IPv4], then restart the camera. For details, refer to [System] > [Communication] > [Wireless LAN] (P. 55). Enable wireless settings on devices being used (computers and mobile devices) Re-display the Settings Page by following the procedure in the preceding section in "For Wired LAN" Enter the IP address configured in step 2.

  • Page 20: Configuration Of The Settings Page

    Configuration of the Settings Page The configuration of the Settings Page is as follows: Header Video display/ operation area Settings area (9) to (16)  Header This area is common to all Settings Pages. (1) Model Name Displays the model name of the connected camera. (2) Tally Lamp Status Display Displays the video distribution status on the Tally Lamp.
  • Page 21  Video Display/Operation Area Displays the video received from the camera. Also, operates the pan, tilt, and zoom of the camera. (5) Video Display Area JPEG video is displayed. When the image cannot be displayed, the Reconnect button appears in the center of the screen. (6) Pan Slider (P.

  • Page 22: Camera Operation

    Camera Operation Set the camera angle by operating the camera's pan, tilt and zoom. Note Camera control by clicking and dragging does not guarantee exact precision. Operation by Clicking on the Video Display Area or by Slider  Click Operation When clicking on the video display area, the camera angle moves so that the position of the mouse pointer is at the center.
  • Page 23  Slider Operation When Using the Digital Zoom and Digital Tele-Converter When [PTZ/IS] > [Digital Zoom] is set to [300 x], the digital zoom area is displayed on the zoom slider and digital zoom operation is enabled. Digital zoom area Optical zoom area When [PTZ/IS] >...

  • Page 24: Exposure Settings

    Exposure Settings Settings for the shooting mode according to the shooting environment and subject, as well as the aperture, shutter speed, and gain. [Shooting Mode] Switches the shooting mode according to the shooting environment and subject. (Full Auto) The exposure (aperture, shutter speed, gain, etc.) and White Balance settings are adjusted automatically. (Program AE) The exposure (aperture, shutter speed, gain, etc.) settings are adjusted automatically.
  • Page 25 When [Auto] is off, the gain can be manually adjusted. Adjustment can be made in the range of -6.0 dB to 33.0 dB (by 0.5). When [Image Quality] > [Gamma] is [Wide DR] or [Canon Log3], the adjustment range is 2.5 dB to 33.0 dB.
  • Page 26 Note • Erroneous flicker detection may cause horizontal noise. In this case, avoid using [Flicker Reduction]. • When the frame frequency is 23.98 Hz, flicker reduction is not corrected even when set. • When shooting under an artificial light source such as a fluorescent lamp, mercury lamp, or halogen light, flicker may occur in principle depending on the shutter speed set.

  • Page 27: Wb/Color Settings

    WB/Color Settings Setting the white balance and color matrix settings. [White Balance Mode] Sets white balance according to the color temperature of light sources such as illuminations and daylight. Adjustment procedure is as follows: [AWB] Adjust the white balance so that it is always optimal. The white balance is automatically adjusted as the color temperature of the light source changes.
  • Page 28 Settings Adjustment Items Gain Color depth Phase Cyan to green and red to magenta color tones Cyan to blue, red to yellow color tones Magenta to red and green to cyan color tones Magenta to blue and green to yellow color tones Yellow to red, blue to cyan color tones Yellow to green and blue to magenta color tones...

  • Page 29: Image Quality Settings

    Wide DR BT.2020 Video Realizing wide dynamic range Canon Log3: Canon Log3 BT.709 Neutral Uses Canon Log3 gamma for BT.709 post-production processing Canon Log3: Canon Log3 BT.2020 Neutral BT.2020 The image quality mode of the BT.709 color space is for HDMI/SDI output.
  • Page 30 Note Canon Log3 provides a wide dynamic range that maximizes the characteristics of the image sensor. [Color Space] Select a color space. [BT.2020 Gamut] A color space that conforms to the ITU-R BT. 2020 standard specified for UHDTV (4K/8K). This is the setting for HDMI/SDI output.

  • Page 31: Image Quality Details Settings

    Level Range Input This function is disabled when [Image Quality] > [Gamma] is set to [Wide DR] or [Canon Log3]. [Knee:Active], [Knee:Automatic], [Knee:Slope], [Knee:Point], [Knee:Saturation] Compresses the highlighted areas to suppress the occurrence of blown highlights. – Active: Enables knee adjustment.
  • Page 32 Slope Point Input Input This function is disabled when [Image Quality] > [Gamma] is set to [Wide DR] or [Canon Log3].

  • Page 33: Focus Settings

    Focus Settings There are two focus adjustment modes: "Autofocus" and "Manual focus". Switch the [AF] on in the focus mode to select the autofocus or switch it to off to select the manual focus. The items that can be set differ depending on the focus mode. Autofocus "Autofocus"...
  • Page 34 Frame representing the main face (if even one face) Frame representing a non-main face Click on a face frame to track that face (P. 34). • When there is no face on the screen The [AF Frame Size] setting determines the focus position (P. 34). [Face Only] Focuses only on the person's face.
  • Page 35 – When [Image Quality] > [Gamma] is set to [Canon Log3] or [Wide DR] – When the iris is narrowed down – When subjects are at both far and near sides • The following are the main examples of failure to detect faces: –...

  • Page 36: Manual Focus

    – When [PTZ/IS] > [Digital Zoom] > [Digital Tele-Converter] is set to [3.0x] or [6.0x] • When [AF frame size] is [AUTO], [AF mode] becomes [Continuous]. Manual Focus Manual Focus makes the focus position move manually. Note • If a zoom operation is performed after focusing, the focus may shift. •...
  • Page 37 • The face detection is not available if: – Shutter speed slower than 1/30 of a second (frame frequency at 59.94/29.97 Hz), 1/25 of a second (at 50.00/25.00 Hz), or 1/24 of a second (at 23.98 Hz). [Focus Limit] The setting is the same as for "Autofocus" (P. 33).

  • Page 38: Ptz/Is Settings

    PTZ/IS Settings Settings for the camera's pan, tilt, and zoom operations and image stabilizer. [Digital Zoom] Select whether to use a digital zoom (300x), or a Digital Tele-Converter. [Digital Tele-Converter] When [Digital Zoom] is set to [Digital Tele-Converter], select the magnification of the focal length. Because the image is processed digitally, the video is coarser over the entire zoom range.

  • Page 39: Preset Settings

    Preset Settings By registering preset camera settings such as camera angle, exposure, and image quality, it is possible to easily call the presets and execute the settings. Registering Presets Click the [Preset] tab on the settings page Displays the preset settings. Click the preset number field to register, and click [Add] to register.

  • Page 40: Calling Presets

    Moving the slider to the left slows down pan/tilt and zoom operations, while moving it to the right speeds them up. The preset is saved to the camera and displayed in the list as follows: Repeat steps 2 to 3 to register multiple presets. Note •...

  • Page 41: System Settings

    System Settings Configure advanced camera system settings such as video and audio, server, communications, and security. If selecting the [System] tab in settings, the video display/operation area disappears and the following appears. Screen Configuration When [System] tab is clicked, the setting items category is displayed on the left side of the screen, and the setting screen is displayed on the right side.

  • Page 42: Setting Items

    Setting Items The system setting items are summarized as follows: Category Item Description Video and audio HDMI/SDI Setting the common output signal method for HDMI/SDI and 3G-SDI mapping (P. 44) IP Streaming Video General settings of the video, such as video size and quality sent from the camera (P.
  • Page 43  Changes to Settings that Require to Reboot Settings that require the camera to be restarted for the changed settings to take effect are indicated with an green [Reboot] symbol in the beginning. When an item that has a [Reboot] symbol is changed, [Apply] in the upper right of the Settings Page changes to [Apply and Reboot].

  • Page 44: [System] > [Video And Audio] > [Hdmi/Sdi]

    [System] > [Video and Audio] > [HDMI/SDI] Settings for the output signal format of the HDMI and SDI terminals. HDMI/SDI Common settings for the video output signal format for HDMI/SDI. [Video Output Configuration] The video output format is set as a combination of the video size and frame rate. The selectable HDMI/SDI video output format varies depending on the [Frame Frequency (Hz)] set in [System] >...

  • Page 45: [System] > [Video And Audio] > [Ip Streaming Video]

    [System] > [Video and Audio] > [IP Streaming Video] Settings for the general video settings such as size and quality for the video to be distributed via IP. Settings are made for each of the following three streams. • Mainstream •...

  • Page 46: Substream 1

    [Bit Rate Control] Settings for the video bit rate. In order to control the bit rate strictly in an environment subject to limitations such as the bandwidth, set to [CBR]. [Target Bit Rate (Mbps)] Enter the target value of the bit rate when [Bit Rate Control] is set to [CBR]. Enter a bit rate as an image quality target when [Bit Rate Control] is set to [VBR].

  • Page 47: [System] > [Video And Audio] > [Audio]

    [System] > [Video and Audio] > [Audio] Settings for the audio input from the microphone connected to the camera and for the bit rate for IP audio streaming. General Audio Settings for the volume of the audio input and the type of microphone. [Audio Input] Select whether to use audio from the microphone.

  • Page 48: Ip Audio Streaming

    [Attenuator] Select whether to use the attenuator (20 dB) when the MIC input method is selected for [Audio Input Mode]. IP Audio Streaming Features settings for IP Audio streaming. [Distribution Bit Rate (kbps)] Select the bit rate for distribution. Important •...

  • Page 49: [System] > [Server] > [Http/Video]

    [System] > [Server] > [HTTP/Video] Setting for the HTTP Server for distributing Settings Page and videos over the network, and video distribution via HTTP. HTTP Server Settings for the authentication method and HTTP port. Important A confirmation dialog will appear when the [HTTP port] or [HTTPS port] settings are changed, and the connection to the camera from the active web browser may become disabled.

  • Page 50: [System] > [Server] > [Rtp]

    [System] > [Server] > [RTP] Settings for video and audio streaming using RTP. RTP Server Settings for use of RTP, RTSP authentication method and port number. [RTP] Select whether to use RTP. [RTSP Authentication Method] Select a RTSP authentication method. Since RTSP authentication method is set independently from HTTP Server authentication method, it is necessary to configure the setting for each authentication method.

  • Page 51: Rtp Mainstream, Rtp Substream 1, Rtp Substream 2

    RTP Mainstream, RTP Substream 1, RTP Substream 2 Settings for RTP stream distribution, to be configured for each stream. [Video Type] Displays [Video Codec] and [Video Size] set for each video stream in [System] > [Video and Audio] > [IP Streaming Video]. [Multicast Address] Enter multicast address for RTP stream as follows.

  • Page 52: [System] > [Communication] > [Network]

    [System] > [Communication] > [Network] Settings for connecting to the network. Important If changing settings related to network connection, it might not be possible to connect to the camera from the web browser. In this case, by clicking [Apply] or [Apply and Reboot], a dialog for confirmation will be displayed. Click [OK] to apply the change. If unable to reconnect to the camera from the web browser after the camera is restarted due to a configuration change, a message appears with a suggested URI, if any to reconnect to the camera.

  • Page 53: Ipv6

    Important When using IPv4 address settings in [Auto (DHCP)], in an environment with a router between the DHCP Server and the camera, IPv4 address may not be assigned correctly. In such a case, select [Manual] to set the fixed IPv4 address. [IPv4 Address] When [IPv4 Address Settings Method] is [Manual], enter the fixed IPv4 address.

  • Page 54: Mdns

    Note If [Name Server Address 1] cannot be used, make access to [Name Server Address 2]. However, it is assumed that [Name Server Address 2] set beforehand. [Set Name Server Address Automatically] Select the server for setting automatically the name server address. When using DHCP, set [IPv4 Address Settings Method] to [Auto (DHCP)] (P.

  • Page 55: [System] > [Communication] > [Wireless Lan]

    [System] > [Communication] > [Wireless LAN] Settings for the access point for directly connecting the camera and the wireless LAN supported devices. By setting different IP addresses for the Wireless LAN and the Wired LAN, it possible to choose and use according the purposes. Interface Settings for use of the wireless LAN.
  • Page 56 [IPv4 Address] Enter the fixed IPv4 address. [Subnet Mask] Enter specified subnet mask value for each network. Note The wireless connection must be on a different subnet than the wired LAN. If the specified IP address is in the same subnet as the wired LAN, an error occurs.

  • Page 57: [System] > [Communication] > [External Connection (Ip)]

    [System] > [Communication] > [External Connection (IP)] Settings for communication for connecting controllers, etc. via IP. Standard Communication (IP) Settings for operating the cameras from the controller connected by the standard IP communication. [Standard Communication (IP)] Select whether to use [Standard Communication (IP)] for the connection with the controller. [Response Port Number] Select whether to use a fixed port number (52381) or a source port number when communicating with the controller.

  • Page 58: Rtmp

    [Multicast Distribution] Select whether to use the multicast distribution. Note For multicast distribution, set the multicast distribution enabled in the NDI client side as well. [Multicast TTL] Enter the effective range for multicast distribution. The TTL (Time To Live), representing the effective range for multicast distribution, is decremented each time the signal passes through a router.

  • Page 59: [System] > [Communication] > [External Connection (Serial)]

    [System] > [Communication] > [External Connection (Serial)] Settings for communication by the serial connection of controllers, etc. Note Connect the Remote Camera Controller RC-IP100 via IP. This camera cannot be controlled by the serial connection. Serial Port Detail settings for the serial port. [Serial Port] Select whether to use the serial port.

  • Page 60: Standard Communication (Serial)

    Standard Communication (Serial) Settings for connection with standard serial communication. [Standard Communication (Serial)] Select whether to use standard serial communication. [Serial Device Address] Select the address of the camera. When [Auto] is selected, addresses will be automatically assigned.

  • Page 61: [System] > [Security] > [Certificate Management]

    [System] > [Security] > [Certificate Management] Manage server certificates. It is also possible to create a self-signed certificate to use, for example, for operation test. Server Certificate Management Manage the server certificates. [Server Certificates] Perform this operation to import server certificates. Click [...] and specify the certificate file to be imported, and then click [Import].

  • Page 62: [System] > [Security] > [Ssl/Tls]

    [System] > [Security] > [SSL/TLS] Settings for encrypted communications and server certificates. Encrypted Communications Settings for encrypted communications. [HTTPS Connection Policy] Set SSL/TLS communication with HTTPS connections. Select [HTTP] if SSL/TLS communication is not performed. Select [HTTPS] or [HTTP and HTTPS] to perform SSL/TLS communication. Connections using SSL/TLS are enabled after rebooting.

  • Page 63: [System] > [Security] > [User Management]

    [System] > [Security] > [User Management] Settings for account to access the camera via an IP connection, such as from a controller. "Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. For the minimum user settings and permissions required, refer to "Measures Suitable to the Users' Environment 1: User Management"...

  • Page 64: Administrator Account

    Administrator Account Settings for changing the administrator account information that was set at initial setting. Important • To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the new password.

  • Page 65: [System] > [Security] > [Host Access Restrictions]

    [System] > [Security] > [Host Access Restrictions] Access control can be performed individually by address to access over the network. Set IPv4 and IPv6, respectively. Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. •...
  • Page 66 If set to [No], access to all ports is blocked.

  • Page 67: [System] > [System] > [Camera]

    [System] > [System] > [Camera] Settings for Camera Name, camera's Installation Conditions, Tally Lamp, IR Remote Controller, and Genlock. Camera Name Settings for the camera name. [Camera Name] Enter any camera name. Installation Conditions Settings for camera use suitable for the location the camera will be installed. [Video Flip] Select whether to vertically flip the video.

  • Page 68: Ir Remote Controller

    IR Remote Controller Settings for the IR remote controller. [IR Remote Controller] Select whether to use IR remote controller. For details on IR remote controller, refer to "Chapter 3 IR Remote Controller" (P. 78). Genlock Genlock enables to synchronize the video signal of the camera with the external video device. Use the GEN-LOCK terminal to input external sync signals (analog black burst signal or HD ternary signal) to the camera.

  • Page 69: [System] > [System] > [Date And Time]

    [System] > [System] > [Date and Time] Settings for camera date and time. Current Date and Time The date and time set in the camera are displayed. Settings It is possible to change the date and time setting method, time zone and daylight saving time set at initial setting. [Settings Method] Select the date and time setting method.
  • Page 70 If the NTP server address can be acquired from both the DHCP server (IPv4) and DHCPv6 server, the NTP server address acquired from the DHCP server (IPv4) will be used. [Synchronization Interval (minutes)] Enter the query interval for the specified NTP server. [Last Sync Time] The time last synchronized with the specified NTP server will be displayed.

  • Page 71: [System] > [System] > [Environment]

    [System] > [System] > [Environment] Settings for the frame frequency. Environment Setting the frame frequency. [Frame Frequency (Hz)] [Frame Frequency (Hz)] can be changed by the initial settings. The HDMI/SDI output signal format and the frame rate of the IP streaming video are selected according to the frame frequency. Options for [Exposure] > [Shutter Mode] > [Slow (sec.)] also will be changed, so check the settings of presets if they were registered.

  • Page 72: [System] > [System] > [Language]

    [System] > [System] > [Language] Set the language to be displayed on the Settings Page. Language Select the display language.

  • Page 73: [System] > [Maintenance] > [General]

    [System] > [Maintenance] > [General] Check camera information such as the firmware version, and perform maintenance on the camera system. Device Information [Model Name], [Firmware Version], [Serial Number], [Build Number], [MAC Address (Wired LAN)], [MAC Address (Wireless LAN)] Displays information about the camera. Tool Displays license, initialization of the Pan/Tilt settings, and rebooting the camera.
  • Page 74 [Network Settings and Management Information] When set to [Save], initialization will be performed except for the following settings. • Network Settings • NTP Server • HTTP Server • Host Access Restrictions • Time Zone • Certificates • SSL/TLS • Administrator Name •...

  • Page 75: [System] > [Maintenance] > [Backup/Restore]

    [System] > [Maintenance] > [Backup/Restore] This will save/restore all the camera settings. Backup/Restore Settings related to backup and restoring. Important Do not turn off the power to the camera while performing [Back Up Settings] or [Restore Settings]. Turning off the camera at this stage may result in disabling its ability to boot correctly.

  • Page 76: [System] > [Maintenance] > [Update Firmware]

    [System] > [Maintenance] > [Update Firmware] Perform firmware update. Device Information [Model Name], [Firmware Version] Camera information is displayed. Update Firmware Performs firmware update. Important Do not turn off the power to the camera while performing [Update Firmware]. Turning off the camera at this stage may result in disabling its ability to boot correctly.

  • Page 77: [System] > [Maintenance] > [Log]

    [System] > [Maintenance] > [Log] Display and download log messages. View Logs Displays the history of camera operation and connection. [System Log], [Error Log] When [View] is clicked, log messages from the time the camera was turned on is displayed. When [Download] is clicked, the message list can be downloaded as a file.

  • Page 78: Chapter 3 Ir Remote Controller

    Chapter IR Remote Controller This section describes the features and handling of the included IR remote controller.

  • Page 79: Names And Functions Of Parts

    Names and Functions of Parts (10) (11) (1) ON/STANDBY button Use the button to switch between the camera on and standby mode. Set it to standby if required to stop HDMI/ SD output or IP distribution of videos. When the camera receives the remote controller's signal, the POWER lamp on the front of the camera flashes twice (green).
  • Page 80 , HOME button Press button to change the camera angle in the tilt direction, or press button to change the camera angle in the pan direction. Press the HOME button to return the camera angle to the front (home position). (5) CAMERA SELECT Press the number of the camera wanting to operate with the IR remote controller.

  • Page 81: Handling The Remote Controller

    Handling the Remote Controller  Battery Replacement Remove the battery cover on the back of the remote controller, and insert two new AAA batteries by paying attention to the + positive and - negative directions. Close the battery cover tightly until it snaps. ...

  • Page 82: Chapter 4 Appendix

    Chapter Appendix This chapter explains the measures to take when trouble occurs or a log message is displayed during camera use. It also explains how to reset the camera to the factory default settings, perform routine maintenance, major specifications and camera security measures.

  • Page 83: Troubleshooting

    Troubleshooting Before contacting the dealer from where the product was purchased or Canon Customer Service Center, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
  • Page 84 Problem Countermeasures The sound is distorted or reduced. • Shooting near loud sounds (fireworks, concerts, etc.) may distort or make the sound smaller than it actually is. In [System] > [Video and Audio] > [Audio] > [General Audio] > [Input Volume], adjust the volume of the input audio. Forgot the administrator password.

  • Page 85: List Of Log Messages

    List of Log Messages Log Messages on the Camera The list of log messages displayed in [System] > [Maintenance] > [Log] > [View Logs] on the Settings Page (P. 77). Log messages are classified into the following types. Category Level Code Fault level crit...
  • Page 86  S360 Audio Video synchronize error [err] Video error Description Audio Video synchronize error. (S360) V400 Video input initialization error [crit] Meaning Video/Audio synchronize error Description video %1 initialization failure - %2 (%3) Countermeasure If the error is still detected after (V400) rebooting, it may be a failure, so contact the dealer.

  • Page 87: Warning Log

      RTP error NDI|HX error R401 RTP initialization failed [crit] P401 NDI|HX initialization failed [crit] Description RTP initialization error[%1] (R401) Description NDI|HX initialization error[%1] (P401) Error number Error number Meaning RTP could not be initialized. Meaning NDI|HX could not be initialized. Countermeasure If the error is still detected after Countermeasure...

  • Page 88: Notification Log

    Notification log  System notification S045 Wireless LAN Interface Disabled [info] Description wireless LAN interface disabled (S045) S001 System started [info] Meaning The wireless LAN interface has been disabled. Description starting paramd (S001) Meaning Parameter management module S050 IPv4 address assigned to wired LAN started.
  • Page 89 S055 IPv6 address for wired LAN interface is W030 Startup and shutdown of WebView released [info] Livescope Client [info] Description IPv6 Address %1 %2 was released from Description %1%2 host=<Host>, user=<User>, the wired I/F (S055) prio=<Priority>(W030) Released IPv6 address W: WebView session, V: Session-less video client, N: Session-less event client "from router"...
  • Page 90  B102 Client connection denied [notice] Video notification Description %1 request denied[%2] (B102) V001 Video server started/stopped [info] Client host IP address Denial type (41 | 43 | ...) Description %1 video (V001) Meaning Client connection was denied due to an Starting or stopping authentication error (41), time specification error (42), insufficient...
  • Page 91  NDI|HX notification P001 Starting and stopping of NDI|HX [info] Description %1 NDI|HX (P001) Starting or stopping Meaning The NDI|HX started/stopped.

  • Page 92: Restoring To The Factory Default Settings

    Restoring to the Factory Default Settings If the settings have been forgotten and want to set the camera from the beginning, restore the factory default settings first. It is recommended to use [System] > [Maintenance] > [Backup/Restore] on the Settings Page to create a backup file before restoring the factory default settings (P.

  • Page 93: List Of Factory Default Settings

    List of Factory Default Settings Item Factory Default Settings Item Factory Default Settings Focus Limit • Exposure • PTZ/IS Shooting Mode Full Auto Digital Zoom ND Filter Pan/Tilt Acceleration Medium Flicker Reduction Image Stabilizer Standard • WB/Color White Balance:R Gain System White Balance:B Gain Color Matrix:Gain...
  • Page 94 Item Factory Default Settings Item Factory Default Settings HTTPS Port IPv6 Address (Manual) (Blank) • Video Server Prefix Length Maximum Number of Clients IPv6 Default Gateway Address (Blank) Maximum Connection Time IPv6 Address (Auto) (sec.) • DNS • RTP Server Name Server Address 1 (Blank) Enable...
  • Page 95 Item Factory Default Settings Item Factory Default Settings • Create Certificate • Current Date and Time Country (C) (Blank) • Settings State/Province (ST) (Blank) Settings Method Set manually Locality (L) (Blank) Time Zone (GMT+09:00) Osaka, Sapporo, Tokyo Organization (O) (Blank) Daylight Saving Time Disable Organizational Unit (OU)

  • Page 96: Routine Maintenance

    Routine Maintenance Before any maintenance, turn off the power. Cleaning the External Surface 1 Wet a soft cloth with water or a mild detergent and lightly wipe off any dirt. 2 Wipe with a dry cloth. Cleaning the Lens Use a commercial lens cleaner to remove grime on the lens surface. •...

  • Page 97: Specifications

    Specifications For the latest information on this product (firmware and software, user manuals, operating environment, etc.), refer to the Canon website. CR-N500 Main Unit  Camera Image Sensor Type 1.0 (1.0 in.) single-plate CMOS sensor Total pixels: approx. 13.40 megapixels Effective pixels: approx.
  • Page 98 When frame frequency is 59.94/50.00 Hz: 14.99 fps When frame frequency is 23.98 Hz: 11.99 fps When frame frequency is 29.97/25.00 Hz: 12.50 fps Protocol XC (Canon's original), RTSP/RTP, NDI|HX, RTMP/RTMPS, Standard Communication (Serial), Standard Communication (IP) Preset Number of presets: Max. 100 (including home position) ...

  • Page 99: Accessories

     Others Operating/Storage Environment Temperature: 0°C – +40°C (+32°F – +104°F) Humidity: 10% – 90% (without condensation) Power Supply PoE: PoE+ power supply via LAN connector (IEEE802.3at compliant) – PoE cannot be used External power source: 24 V DC (using included AC adaptor) Power Consumption PoE+ Input: Approx.
  • Page 100  Settings Page (Verified Mobile Devices) – As of December 2020 Mobile Device iPhone 11 Pro Max, iPad Pro Pixel 4XL, NEC LAVIE Tab E (TE710/KAW) iOS 14.2.1, iPadOS 14.2 Android 11, Android 10 Web Browser Safari Chrome 87 – Must be configured to allow use of JavaScript, and web storage –...

  • Page 101: Security Measures

    Important To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

  • Page 102: Basic Measure 1: Setting Administrator Name And Password

    Check Canon’s website regularly at the initial setting after purchasing the camera and during its operation, whether the latest firmware is provided.

  • Page 103: Measures Suitable To The Users' Environment 1: User Management

    Measures Suitable to the Users' Environment 1: User Management "Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. The administrator account has authority over all of the camera’s settings and operations. Administrator is the only account which is able to access the Settings Page.

  • Page 104: Measures Suitable To The Users' Environment 4: Changing The Port Number

    Measures Suitable to the Users' Environment 4: Changing the Port Number It is important to limit unspecified access to prevent unauthorized access to the camera. The port number is an entrance to the communication between the camera and the external device, and a number is set for each communication protocol. A common number is used for the port number and network devices can be connected easily.

  • Page 105: Precautions When Disposing The Camera

    Although [AutoIP] is enabled by factory default settings, it is recommended to disable [AutoIP] when the initial setting of the network is completed so that it will not be used for unauthorized purposes. mDNS (multicast Domain Name System) [mDNS] (P. 54) is a function to notify devices on the network of the camera IP address and host name information simultaneously so that the camera can be detected even in an environment without a DNS server.

  • Page 106: Index

    Index Access Point ............55 Face Detection AF ..........33 Administrator ............63 Factory Default Settings ....... 92, 93 Administrator Account ........64 Firewall ............... 13 AE Response ............. 25 Flicker Reduction ..........25 AE Shift ............... 25 Focus ..............33 AF ...............
  • Page 107 SSL/TLS .............. 62 Standard Communication (IP) ......57 LAN ..............52 Standard Communication (Serial) ...... 60 Language ............72 Standby .............. 20 Log Messages ........... 85 Substream 1 ............46 Substream 2 ............46 System ............... 41 Mainstream ............45 mDNS ..............
  • Page 108 BIE-7284-000 © CANON INC. 2021...

Table of Contents