Checking The Software Version; Maintenance/Service; Cleaning; Refer All Services To Alesis - Alesis Wedge Reference Manual

Chapter 7 – Troubleshooting
J Important: The Programs in the User bank are erased when re-initializing the unit this way.
Be sure you have stored these Programs into some sort of data storage device via MIDI
System Exclusive before performing a re-initialization (see Chapter 6).

Checking the Software Version

The current software version may be determined by holding [PROG] and pressing
[EDIT/PAGE]. The display will briefly indicate the currently installed software
version. Please take note of the software version and include it in any
correspondence with the factory.

Maintenance/Service

Cleaning

Disconnect the AC cord, then use a damp cloth to clean the Wedge's metal and
plastic surfaces. For heavy dirt, use a non-abrasive household cleaner such as
Formula 409 or Fantastik. DO NOT SPRAY THE CLEANER DIRECTLY ONTO THE
FRONT OF THE UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE
SWITCHES AND CONTROLS! Spray onto a cloth, then use cloth to clean the unit.
Refer All Servicing to Alesis
We believe that the Wedge is one of the most reliable multi-effects processors that
can be made using current technology, and should provide years of trouble-free use.
However, should problems occur, DO NOT attempt to service the unit yourself.
Static-sensitive digital devices are enclosed which may be destroyed by improper
handling. Service on this product should be performed only by qualified
technicians. NO USER-SERVICEABLE PARTS INSIDE.
We believe that the Wedge is one of the most reliable multi-effects processors that
can be made using current technology, and should provide years of trouble-free use.
However, should problems occur, DO NOT attempt to service the unit yourself.
Static-sensitive digital devices are enclosed which may be destroyed by improper
handling. Service on this product should be performed only by qualified
technicians. NO USER-SERVICEABLE PARTS INSIDE.

Obtaining Repair Service

Before contacting Alesis, check over all your connections, and make sure you've
read the manual. You might also try our web site at http://www.alesis.com or
emailing tech support at support@alesis.com.
Customers in the USA: If the problem persists, visit www.alesis.com to find the
Alesis or local service center phone number. Have your serial number, software
version and shipping address ready. Talk the problem over with one of our
technicians; if necessary, you will be given a repair order (RO) number and
74 Wedge Reference Manual