The Remote Control Doesn't Work - Sony HT-CT660 Troubleshooting Manual

5. Interference from other wireless devices
o If multiple wireless devices or electric equipment, such as microwave ovens, are used at
home, it may affect the Wi-Fi performance of your TV. Power off these devices when
not in use, or keep them away from your TV.
o Electromagnetic interference may also occur depending on the location of the TV. If
possible, change its location and check if the performance improves.
Devices that may Cause
Electromagnetic Interference

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6. Check the frequency band setting of your router
If the router uses multiple frequencies (ex: 2.4 GHz, 5 GHz), try a different frequency.
Note: If the network issues continue after following the steps above, you can
diagnosis to continue troubleshooting or you can opt to use a wired (cable) connection between your TV
and the router or modem.
*Android and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez
International, Inc. group.

The Remote Control Doesn't Work

Check the remote control after each step to see if it is working. If you need model-specific
information to complete any step, check your manual.
page.
1. Make sure the device has the latest system software update installed (if applicable).
are posted on your model support page.
2. Make sure none of the buttons are jammed.
3. Reset the remote control.
1. Remove the batteries from the battery compartment for at least one minute.
2. Press each button on the remote control twice.
3. Use a soft cloth to clean the battery terminals inside the battery compartment.
4. Install new batteries, making sure that they are aligned with the positive (+) and
negative (-) marks inside the battery compartment.

4. Verify that your
Microwave ovens
Cordless phones
Garage door openers
Wireless toys
Low or weak batteries can affect the remote control operation.
remote control sends an infrared (IR)
Environments that may Cause
Electromagnetic Interference

Locations near large
transmission lines

Locations that generate static
electricity

Locations where the walls,
decks, or doors have metal
surfaces
Manuals are posted on your model support
signal.
perform a network
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