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Sony HT-CT660 Troubleshooting Manual
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Sony HT-CT660 Troubleshooting Manual

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Connect a Sound Bar to Your TV
Before You Start
The connections illustrated in this solution use the HT-CT660 sound bar. Your sound bar and TV
connections may vary. Check your manual for model-specific information.
on your model support page.
After the devices are connected, switch the sound bar settings to TV.
Choose Your Connection Method
Connect to your TV using HDMI® (ARC)
To determine if the HDMI IN port on your TV supports the
(ARC)
function, check for the ARC label. If it doesn't have this label, the ARC function won't
work.
1. Connect one end of the HDMI cable (sold separately) to the HDMI IN (ARC) port on your TV.
2. Connect the other end to the TV OUT (ARC) port on your sound bar.
View connection diagram
Connect to your TV using HDMI (without ARC) and an optical audio cable
1. Connect one end of the HDMI cable (sold separately) to the HDMI IN port on your TV.
2. Connect the other end to the TV OUT (ARC) port on your sound bar.
3. Then, connect an optical audio cable from the TV's Optical digital audio out to OPTICAL IN on
your sound bar (this is necessary to hear the TV audio).
View connection diagram
Connect to your TV using an optical audio cable only
When you connect only with an optical audio cable, functions which require an HDMI
connection, such as power interlock and volume control with the TV remote, won't be possible.
Troubleshooting guide
Manuals are posted
Audio Return Channel

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Summary of Contents for Sony HT-CT660

  • Page 1 Connect a Sound Bar to Your TV Before You Start  The connections illustrated in this solution use the HT-CT660 sound bar. Your sound bar and TV connections may vary. Check your manual for model-specific information. Manuals are posted on your model support page.
  • Page 2 1. Connect an optical audio cable from the TV's Optical digital audio out jack to the OPTICAL IN jack on your sound bar. View connection diagram Note: If other devices are connected to the HDMI IN ports on your sound bar, you will hear the audio, but video won’t display on your TV screen.

  • Page 3: Troubleshooting

    1. Press the HOME button. 2. Look at the Network Settings icon. Compare the network settings icon on your TV with the table below, and follow the suggested steps under Troubleshooting. The Wi-Fi signal strength is weak. Check steps 1, 2, 3, 5, and 6. Your TV is not connected to the router.

  • Page 4: The Remote Control Doesn't Work

    5. Interference from other wireless devices If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV. Electromagnetic interference may also occur depending on the location of the TV.
  • Page 5 For Android TVs, the front light sensor will blink when the TV receives the IR signal. 5. Make sure you use the remote control 3 - 10 feet away from the unit, and that you point it at the remote sensor on the device. Using the remote control too close, too far away, or at various angles may prevent the IR signal from reaching the device.
  • Page 6 No sound from the audio system connected to the TV through ARC Follow these steps if you don't get any sound through the Audio Return Channel (ARC) connection. If model-specific information is required to complete each step, check your manual. Manuals are posted on your model support page.
  • Page 7 3. Select System apps. 4. Select External Input Services. 5. Select Clear data and choose OK. 6. Select Clear cache and choose OK. Hear TV Sound Through the A/V Receiver or Home Theater System Speakers There are a few connections you can use to hear your TV sound through the speakers of your A/V receiver or home theater system.
  • Page 8 Depending on your device, the audio input may be labeled TV INPUT or VIDEO INPUT. 3. Power on your TV. 4. Set the TV Audio out setting to either Fixed or Variable 5. Power on your A/V receiver or home theater system. 6.
  • Page 9 1. Make sure the MUTE function has not been activated. 2. Try turning up the volume level. 3. Check that there are no headphones connected. 4. Check if the issue also occurs to other device connected to the TV. You may try to changing the TV channel or play back a movie on a DVD player.
  • Page 10 IMPORTANT: Some home theater surround sound systems use non-standard plug-in connections. In these cases, using separately purchased speaker wire is not possible, we recommend contacting the Sony parts and accessories department for assistance in ordering speaker wire with the correct plug-in connection for your home theater system.
  • Page 11 4. Check if the issue also occurs to other device connected to the TV. You may try to changing the TV channel or play back a movie on a DVD player. 5. Try different cables to verify this is not a bad set of cables. 6.
  • Page 12 Sony parts and accessories department for assistance in ordering speaker wire with the correct plug-in connection for your home theater system. Go to Parts and Accessories. Speaker wires that are anywhere between 12 to 16 gauge are most commonly used for connecting speakers to an amplifier or an Audio/Video (A/V) receiver.
  • Page 13 The steps to perform a factory reset on your TV may vary. Check your manual for model- specific information. For Sony TVs, refer to this article to perform a power reset You will need to complete the initial setup of your TV after the factory reset is performed.