View Alerts; Sim Not Installed; Sim Error - Check Sim; Sim Locked - NETGEAR Nighthawk M5 User Manual

View Alerts

Your mobile router displays alerts to advise you of device status changes. See View
Messages From the Mobile Router Web Page on page 20.

SIM Not Installed

Ensure that the micro SIM card is installed correctly. For information about replacing a
SIM, see Replace a SIM Card on page 10.
SIM Error — Check SIM
Ensure that your network service provider's micro SIM card is inserted in the mobile
router. If a problem still exists, contact customer service. The micro SIM card might be
damaged and need replacing.

SIM Locked

You can unlock the SIM.
To unlock the micro SIM card from the mobile router web page:
1. Contact customer service for the PIN to unlock the micro SIM card.
2. From a computer or WiFi device that is connected to the mobile router, launch a
web browser.
3. Enter http://192.168.1.1.
The mobile router web page displays.
4. Enter the administrator login password.
The default password is printed on the product label. The password is case-sensitive.
The home page displays.
5. Enter the micro SIM PIN when prompted.
6. Click the Save button.
Your settings are saved.

Temperature-Related Alerts

The mobile router is designed to work over a wide temperature range (for more
information, see Environmental Specifications on page 71.). The mobile router shuts
down automatically if it goes out of the supported temperature range.
Troubleshooting
Nighthawk M5 5G WiFi 6 Mobile Router
62 User Manual