Polaroid Play+ 3DPen User Manual page 17

FAQs AND TROUBLESHOOTING
My pen is not extruding
Firstly, please check that you have adequate power to your pen (5.0VDC – 2.0A) and that your
pen is heated to the correct temperature ready for use (the LED light is blue).
Next, make sure that your filament is inserted correctly into the pen. If you already have filament
loaded please unload completely from the pen (by pressing and holding the Power button for a
couple of seconds and waiting for the filament to be completely retracted). Once removed, please
ensure that the end of the filament is flat across the end (cut carefully with scissors if not) before
re-inserting into the Loading Point in the top of the pen (next to where the power cable is inserted).
Please re-load the filament by pressing the Start button once and you will feel the filament being
gently guided into the pen automatically (you can increase the speed at which the filament is
pulled through by pressing the 'Speed Control' button, until 3 green LED lights are showing
indicating the extrusion speed is set to rapid). This time, gently apply a small amount of pressure
by pushing the filament slightly as it feeds into the top of the pen. Wait for the filament to be pulled
all the way through the pen and this time you should see it appear through the end of the nozzle
and the pen will be ready to use.
If however you are still not seeing anything extruded, please contact the Polaroid 3D support
team and they will be able to help find a solution for you.
I am using a power bank to power my pen but its seems to be slowing
down
If you are seeing your pen slow down when using a power bank, this is generally due to the power
bank itself running out of charge. This means that there is insufficient power to run the pen as it
needs to and this results in a slowing down of the extrusion. Please check your power bank is fully
charged and try using the pen again.
If your power bank is fully charged and you are still having problems with the pen slowing down,
please try an alternative power source to rule out any other technical challenges with the power
bank itself. We suggest using a USB power adapter and plugging the pen straight into a socket
in the wall.
If you have tried both of the above and the pen is still slowing down, please contact the Polaroid
3D support team and they will be able to help find a solution for you.
I have hardened filament on the nozzle of my pen, how do I remove it?
Please turn on the pen and allow it to heat up. Even before the pen reaches its optimum temperature
(when the light is blue) the plastic around the nozzle will have started to soften. Please take a
pair of tweezers and gently remove the softened plastic. DO NOT try to remove this by hand as
the nozzle will be starting to get hot. To prevent this build-up from happening in the future please
always remove any residual plastic from the nozzle whilst the pen is still warm.
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