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ActionTec AUPX900 User Manual

Voip gateway
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User Manual

Version 1.0
Model # AUPX900
™
Internet Calls for Everyone, Everywhere

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  • Page 1: User Manual

    User Manual Version 1.0 Model # AUPX900 ™ Internet Calls for Everyone, Everywhere...

  • Page 2: Table Of Contents

    Table of Contents Introduction Package Contents Features System Requirements Installing Skype Software Installing Exchange Software Installing Exchange Hardware Configuring the PBX (Optional) Activating Your Skype Accounts Managing Your Exchange User Account Logging In Adding Skype Contacts Viewing Skype Contacts Modifying Your Profile Changing Your Password Using Exchange Making Skype Calls...
  • Page 3 Allowing Skype Users to Call Exchange Advanced Options Changing Voice Prompt Language DTMF Settings Uninstalling Exchange Updating Exchange Software Specifications Notices Limited Warranty Internet Calls for Everyone, Everywhere™...

  • Page 4: Introduction

    Introduction Thank you for purchasing Actiontec VoSKY Exchange. VoSKY Exchange is the world’s first VoIP gateway that brings Skype Internet calls to an office environment. Exchange seamlessly bridges the existing PBX to the Skype network to provide inexpensive long distance and international calls.

  • Page 5: Package Contents

    centralizes Skype activities on a single computer to reduce the administrative burdens associated with managing multiple accounts, their usage, and billing. Package Contents • VoSKY Exchange • 4 USB cables • 4 Telephone cables (RJ-11) • Installation CD-ROM • User Manual •...

  • Page 6: System Requirements

    4-digit speed dialing codes allow for thousands of phone book entries Build enterprise global communications networks with IP-PBX solutions Minimum System Requirements • PC and CPU: o INTEL Pentium IV 2.8 GHz or faster AMD Athlon 3200+ or faster o 512 MB RAM o 400 MB free HDD space o CD-ROM drive o Up to 4 free USB 1.1/ 2.0 ports...

  • Page 7: Installing Skype Software

    Installing Skype Software Before installing the Exchange software or hardware, you must first install Skype software on your computer. If you already have Skype software installed, you can move on to section 3 in this manual, Installing Exchange Software. To download Skype software, go to http://www.skype.com. Click on the Download Skype link to download the latest available version of Skype software.
  • Page 8 4. Next screen is the Skype software License Agreement. Read the agreement and to continue with the installation, select the I accept the agreement option and then click Next. 5. The Select Destination Location screen will give you the option to choose where you would like the Skype software to be stored on your computer.
  • Page 9 choose a location for you. You can either leave that as your destination location or click Browse to navigate to a different location. When finished, click Next. 6. In the next screen, Select Additional Tasks, you can choose to have the Skype Setup Wizard create a desktop icon and to automatically start Skype when the computer starts.
  • Page 10 7. When the installation is complete, you will see the final screen, Completing the Skype Setup Wizard. Do not select the Launch Skype option. Click Finish. Internet Calls for Everyone, Everywhere™...
  • Page 11 Skype software installation is now complete. You are now ready to install the Exchange Software. Internet Calls for Everyone, Everywhere™...

  • Page 12: Installing Exchange Software

    Installing Exchange Software To install Exchange software: Insert the Installation CD into your computer’s CD-ROM drive. A Welcome to Actiontec VoSKY Exchange screen will come up. Click Install Exchange to begin the installation. Internet Calls for Everyone, Everywhere™...
  • Page 13 Setup.exe program will run and open the VoSKY Exchange InstallShield Wizard to guide you throu installation process. Click Next to continue. To continue with the installation, read through the software License Agreement, select I accept the terms of the agreement, and then click Next to move on to the next The VoSKY Exchange Pre-Installation Requirements screen will remind you that you should have installed Skype Internet Calls for Everyone, Everywhere™...
  • Page 14 on your PC prior to installing the Exchange software. If you haven’t done so already, go to section 2, Installing Skype Software, and install Skype on your computer befor moving on. If you have already installed Skype, click Next to continue. 5.
  • Page 15 Note: If the suggested minimum requirements are not met, the system will give a warning message. You need to close the warning message window to continue installation. 6. In the following screen, the VoSKY Exchange System Configuration, select the number of available USB ports. The default number is four.
  • Page 16 7. In the Ready to Install the Program screen, click Install. The InstallShield Wizard will copy the necessary files. This will take a few moments. Internet Calls for Everyone, Everywhere™...
  • Page 17 8. When the installation is complete, a Setup Complete screen will come up to notify you that the software was installed successfully. Click Finish. Internet Calls for Everyone, Everywhere™...
  • Page 18 9. The Post Installation Guidelines screen will help guide you through the hardware set up of the VoSKY Exchange. When finished, click OK. Note: After Exchange software is installed, it will launch two application windows, the Tomcat web server and the Hypersonic SQL database server.
  • Page 19 manage the Skype contact list and the database server will store the Skype contact list data. Contact list management is covered later in the Managing Your Exchange User Account section of this document. Internet Calls for Everyone, Everywhere™...

  • Page 20: Installing Exchange Hardware

    Installing Exchange Hardware To install Exchange hardware: onnect Exchange to the PC server with the supplied USB bles. The four USB ports are on the left hand side of the xchange’s back panel (white color ports in photo below). hen all four USB cables are plugged in, the front panel reen indicator LEDs will light up.
  • Page 21 . Connect Exchange to a PBX or ordina ry phones (except pulse phones) with the supplied teleph one cable s (RJ-11). The four telephone ports are located on the right hand side . The front panel orange of the Exchange’s back panel indicator LEDs will light up when a phone line is in use.

  • Page 22: Configuring The Pbx (Optional)

    Configuring the PBX (Optional) We reco mend connecting the Exchange to a PBX, as it will provide access to both Skype and analog lines and improve r office environment significantly. Follow these steps if you have decided to connect the Exchange to a PBX: onnect the Exchange to the PBX’s trunk ports with the pplied telephone RJ-11 cables.
  • Page 23 ote: Normally PBX uses a 9 or 0 number to give users cess to the PSTN line. When you set the hunting group number to another number, an office phone user j ust nee to dial this number to access the Sky pe line.

  • Page 24: Activating Your Skype Accounts

    Activating Your Skype Accounts Afte r the software installs, Exchange creates four Windows acco unts on your PC server: user01, user02, user03, and user 04. You can go to the Control Panel view these accounts. Internet Calls for Everyone, Everywhere™ r Accounts to...
  • Page 25 You must assign Skype accounts for each of the Exchange Windows user accounts by following these steps: o to Start Log Off At the next screen select one of the users, for example user01. Open Skype and log in with an existing Skype account or create a new one.
  • Page 26 Wait for Skype to log you in. Another program wants to use Skype screen will come up. Click on the circle next the first o ption, Allow this program to use Skype, and click OK to save. Internet Calls for Everyone, Everywhere™...
  • Page 27 If you connected Exchange to a PBX and want to let other Skype users call Exchange, you must adjust your Skype settings. Go to Skype’s Tools Options. Click on Privacy and make sure that the “anyone” option under Allow calls f rom and allow chats from is selected.
  • Page 28 The Exchange Administration Console Icon shows up in your system tray (lower left corner of Windows XP) after you log into Skype. Double click on the icon to open the Exchange Administration Console. You can check the user account status in the Status tab. If you see a: Green light: the connection is working properly and the...
  • Page 29 Exchange Administration Console fter completing these steps, activate the rest of your mpany’s Skype accounts by repeating steps 1 – 6 in this ction. You will know that all four accounts have been activated when the Status light is green for all four us counts as in the following screen shot.
  • Page 30 Internet Calls for Everyone, Everywhere™...

  • Page 31: Managing Your Exchange User Account

    Managing Your Exchange User Accounts ogging In pen your Internet browser and type http://127.0.0.1:8080 in e address bar. You are now at the VoSKY Exchange User ogin screen. Log in with Username “admin” and Password “ password”. Internet Calls for Everyone, Everywhere™...
  • Page 32 nce you are logged in, the Wel come to the VoSKY xchange page will c ome up. The left panel contains the Administrator links needed to modify information such as adding or viewing ype contacts, or changing yo ur account information such as your username and password.

  • Page 33: Adding Skype Contacts

    dding Skype Contacts In the left panel of the Exchan ge User Account Manager, click Add a Contact. The required fields are the Skyp e ID and the Speed-Dial number. The other fields, Contact Name, Email, and Comments are optional. When assigning a Sp eed-Dial number, remember that speed-dials beginning with 0 are not allowed, as they are reserved.

  • Page 34: Viewing Skype Contacts

    Viewing and Modifying S kype Contacts Click on the View My Contacts option in the left panel of the account manager to view the list of all the available contacts. Maximum number of Skype contacts available is 9,999. To modify your contact’s information, click on the Modify button next to that contact in the View My Contacts screen.

  • Page 35: Modifying Your Profile

    the contact’s Name, Speed-Dial number, Email, an hen finished with needed changes, click Save. Modifying Your Profile In the Modify Profile option of the account manager, you ar able to change the administrator’s: • User Friendly Name • Extension Number Internet Calls for Everyone, Everywhere™...
  • Page 36 • Email • Personal Skype ID • Comments The required field is the Personal Skype ID number; all other fields are optional. When finished, click Save to save the changes. Note: If there is a problem with the Exchange server, a message will be sent to t ID entered in this Profile.

  • Page 37: Changing Your Password

    Changing Your Password On the left pan l of Exchang e User Account Manager, click Change Password. In the fields that appear, enter the User ID whose password you want to change, the User ID’s old password, and the new password twice. Click Save to save the changes.

  • Page 38: Using Exchange

    Using Exchange Before users can use their office phones with Exchange, make sure that as the Exchange administrator you have: • Installed the Exchange software • Connected the hardware • Configured the PBX and the access code is set up •...

  • Page 39: Making Skypeout Calls

    2. You will hear a greeting message. 3. Enter the one to four-digit assigned your Skype contact. Making SkypeOut Calls Before making a SkypeOut call, make sure your Exchange administrator has pu company’s S kype accounts. 1. On your office phone, dial the number to access the Skype line.

  • Page 40: Allowing Skype Users To Call Exchange

    call . Your office phone will ring. Pick up answ er it. llowing Skype Users to Call Exchange kype users can call Exchange office users by calling into Exchange through Skype and then dialing the normal office extension number. To do this: Give the Skype user all of Regardless of the Skype ID you give out;...

  • Page 41: Advanced Options

    After receiving the Skype chat message, the user needs enter th e office user’s normal extension number. Depending on how Exchange is configured, the chat message will tell the user to enter the extension number either on message window or through the Skype dial pad. Advanced Options Advanced options are configured in the Settings tab of the hange Administration Console.

  • Page 42: Changing Voice Prompt Language

    Changing Voice Prompt Language You can set the Exchange voice prompts to be in a language other than English. Go to the Settings tab and select the language for the voice prompts. In the future lease, the Exchange Administration Console will provide a mechanism for you to be able to record your own voice prompts.
  • Page 43 Internet Calls for Everyone, Everywhere™...

  • Page 44: Uninstalling Exchange

    Uninstalling Exchange rior to uninstalling the Exchange software, you will need log off each Exchange user account (user01-04). Go to e Windows Start menu and click Log Off. Use the witch User button to navigate to each user and log them ff individually.
  • Page 45 When all four of the Exc logged off, log into original Windows account that was not created by the Exchange installation. Go to the Windows Start menu and navigate to the Con Panel. Internet Calls for Everyone, Everywhere™ hange user accounts have been the administrat or’s acco...
  • Page 46 4. Go to the Add or Remove Programs, which will open a new Window with a list of software programs installed o the computer. Scroll down to VoSKY Exchange and click on the Change/Remove button. 5. VoSKY Exchange InstallShield Wizard will launch to guide you through the uninstallation process.
  • Page 47 6. Select Yes from the confirmation pop up window. Internet Calls for Everyone, Everywhere™...
  • Page 48 7. Uninstallation process will delete the VoSKY Exchange files from your computer. You will see the Uninstall Finished screen when done. Click Finish. Internet Calls for Everyone, Everywhere™...

  • Page 49: Updating Exchange Software

    Updating Exchange Software 1. Prior to updating the Exchange software, you will need to log off each Exchange user account (user01-04). Go to the Windows Start menu and click Log Off. Use the Switch User button to navigate to each user and log them off individually.
  • Page 50 When all four of the Exchange u logged off, log into the administr original Win dows account that was not Exchange installation. Launch the VoSKY Exchange update program by going to the Windows Start menu Exchange Update VoSKY Exchange. Click Yes o pop-up confirm ation window and wait for the update process to complete.
  • Page 51 Internet Calls for Everyone, Everywhere™ Internet Calls for Everyone, Everywhere™...

  • Page 52: Specifications

    Specifications System 48 MHz 16-bit RISC processor per port USB 1.1 full speed device USB audio device class 1.0 Linear audio signal support: 16-bit PC Interface Support USB 1.1/ compatible with USB 2.0 elephone Interface 4 USB port (series B receptacle) connect to PC 4 FXS port (RJ11 modular jack) connect to PBX’s FXO ports ower Consumption...
  • Page 53 ED Indicators 8 LED indicators (4 phone, 4 USB) FXS Port Impedance: 600 Ohm On-hoo k voltage: 48V DC Off-hook loop current: 25 mA DC Ringing voltage: 130V peak Linear Audio Signal Support 16-bit USB Cable 110 cm Operating Temperature 0 to 55°C elative Humidity Up to 80% (non-conden...

  • Page 54: Notices

    otices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursu ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable rotection against harmful interference in a residential installation.
  • Page 55 The FCC requires the user to be notified that any chang modifications made to this device that are not expressly approved by Actiontec Electronics, Inc., may void the us authority to operate the equipment. Declaration of conformity for products marked with the FCC logo –...

  • Page 56: Miscellaneous Legal Notices

    Actiontec Electronics, Inc. Miscellaneous Legal Notices © 2005 Actiontec Electronics, Inc. Actiontec, the Actiontec logo, Solutions for the Digi Internet Calls for Everyone, Everywhere, are trademarks or registered trademarks of Actiontec Electron Internet Calls for Everyone, Everywhere™...

  • Page 57: Limited Warranty

    Limited Warranty Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (1...
  • Page 58 The only updates that will be provided are at the sole discretion of Actiontec Electronics and will only be available for download at the Actiontec Web site, www.actiontec.com. Actiontec Electronics’...
  • Page 59 For any third-party products listed in the Actiontec Electronics software product documentatio n or specifications as being compatible, Actiontec Electronics wi make reasonable efforts to provide compatibility, except whe the non-compatibility is caused by a “bug”...
  • Page 60 Electronics Technical Support Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from Actiontec Electronics or its authorized reseller may be required. Products returned to Actiontec Electronics must be pre-authorized by Actiontec Electronics...
  • Page 61 (30) days after Actiontec Electronics receives the defective product. Return the product to: (In the United States) Actiontec Electronics, Inc. 760 North Mary Avenue Sunnyvale, CA 94085 Actiontec Electronics shall not be responsible for any softwa...
  • Page 62 PURPOSE, SATISF ACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON- INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. ACTIONTEC ELECTRONICS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
  • Page 63 RISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMAN FAILURE, OR INTERRUPTION OF ITS PRODUCT, EVEN IF ACTIONTEC ELECTRONICS OR ITS AUTHORIZ RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE...
  • Page 64 Dispute Resolution: The customer may contact the Director of Technical Support in the event the Customer is not satisfied with Actiontec Electronics’ response to the complaint. In the event that the Customer is still not satisfied with the response o...
  • Page 65 the Director of Technical Support, the Customer is instructed contact the Director of Marketing. In the event that the Customer is still not satisfied with the response o f the Director of Marketing, the Customer is instructed to contact the Chief Financial Officer and/or President.
  • Page 66 P/N 0530-0527-000...

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