Warranty - Arctic Spa ARCTIC ESSENTIALS Y Series Owner's Manual

Arctic Essentials Owners Manual
Bear Essential by Arctic Spas Warranty ( continued )
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft seal is
covered under warranty. Damage resulting from a neglected leaking shaft seal is not cov-
ered under warranty. This includes but is not limited to bearing seizure, end bell failure, start
switch failure, impeller failure and capacitor failure. It is the responsibility of the customer
to report shaft seal failure before further damage can occur. Any pump component failure
determined to be the result of defective material will be replaced under warranty. Arctic
Spas® reserves the right to replace pump components, rather than the complete pump
assembly. Vibration noise associated with normal pump operation is excluded under this

warranty.

PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited Warranty,
notify your Arctic Spa dealer as soon as possible and use all reasonable means to protect
the spa from further damage. Upon proof of purchase, Arctic Spas®' agent or its desig-
nated service representative will correct the defect subject to the terms and conditions
continued in this Limited Warranty. Pre-Aproved claims must be executed within 60 days of
Pre-approval, All existing claims expire upon expiration of warranty. *Please note that union
connection leaks are considered to be user serviceable and are expressly excluded from
the Limited Warranty. Damage resulting from union connection leaks are expressly exclud-
ed from the Limited Warranty. There will be no charge for on site labour to the customer
for a period of one year from the date of original delivery or 2 years from manufacturer's
ship date, whichever comes first. Specifically equipment, plumbing and shell surfaces
against malfunctions due to any defect in the material and workmanship within the Limited
Warranty. Travel costs are the responsibility of the customer. Your limited warranty will cover
a maximum of $60 towards on site labor per each approved warranty claim. Service and/
or travel costs are covered within the first 30 days of ownership to a maximum distance of
100KM from dealership or designated service outlet. If Arctic Spas® determines that repair
of the covered defect is not feasible we reserve the right to instead provide a replacement
spa equal in value to the original purchase price of the defective spa. Spa replacement is
done only at the discretion of Arctic Spas®. Reasonable costs for the removal of the defec-
tive spa, and delivery and installation will be the responsibility of the spa customer. Freight
will be paid to the nearest Arctic Spas® distribution centre.
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer of the spa if
purchased by an authorized Arctic spas dealer and originally installed within the boundar-
ies of the country where it was originally purchased. All warranties hereunder terminate
upon transfer of ownership of a spa from the original customer. This warranty only applies
within the service area where the spa was originally installed. Your limited warranty does
not include repair travel mileage or for shipping cost assessed by your Factory Authorized
Dealer or service agents. All events covered by this Limited Warranty hereunder must be
repaired by a Factory Authorized Dealer of Arctic Spas®. The warranties will not include
any costs of repair incurred by a non-factory authorized agent. To obtain service, the
customer must contact the Factory Authorized Dealer in his area. In the event that a spa or
component thereof must be returned to Arctic Spas® distribution centre, all freight costs
are the responsibility of the spa customer. In all cases Arctic Spas® has sole responsibility
for determining the cause and nature of failure of the spa and Arctic Spas® determination
with regard thereto shall be final.
EXCLUSIONS
All warranties hereunder are void if the spa has been subject to alterations (in-
cluding after- market accessories), misuse or abuse or any repair of the spa has
been attempted by anyone other than a Factory Authorized Dealer of Arctic Spas®.
Alterations include but not limited to, any change to the components, replacement of
components or addition of components without the written authorization from Arctic
Spas®. Misuse includes careless handling of the spa, damages caused by improper
and/or non-certified electrical hook- ups, failure to operate the spa in accordance
with the instructions contained in the owner's manual provided with the spa,
including incorrect start-up procedures or dry firing of the spa, any use of the spa or
any of its components in an application for which it was not designed, and damage
caused by improper chemical balance (including any damage to spa components
caused by scale build up to due to poor water chemistry), ice in the spa, overheating
the spa or spa water, damage to the spa surface by allowing undissolved sanitizing
chemicals to lie on the surface or if our spa has been used for commercial purposes.
Spa covers are not warranted against chemical burn or discolouration. Spa covers
are not warranted against water absorption or any damage resulting from water
absorption.. Any damage resulting from the mishandling of the spa cover in any way
is not covered under warranty. Any damage caused by moving of the spa or improper
installation (including insufficiently prepared or uneven ground) is considered abuse
and any damage to the material or workmanship of the spa cabinetry and floor in
shipping or handling are expressly excluded from the Limited Warranty.
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Arctic Spas will not be responsible for power company issues or improper electrical
installations, Damage and/or lack of performance resulting from high or low voltages
outside operating parameters. Arctic Spas will not be responsible for software and
product upgrades throughout the life of the spa.
Arctic Spas® expressly excludes warranty coverage on any of the following: Acts of
nature including but not limited to damage resulting from lightning, storm, flooding,
freezing, fire and any other acts of nature. Any spa installed in a commercial appli-
cation. Any failure caused by improper cover use or or damage to the spa surface
by leaving the spa outdoors without the hot tub cover in place. The heat created by
leaving the spa in direct UV light without a cover may cause surface issues with the
acrylic and may also cause plastic parts to warp, some fittings will leak or cease
working as a result. These occurrences are not covered under warranty. The hot tub
cover must be kept on the hot tub when not being used.
Scratches or micro-crazing in the spa shell reported after the day of installation are
not covered under warranty. Micro-crazing is defined as an area of tiny shiny lines
visible in areas on the surface of some thermoplastic sheets. This phenomena, al-
though rare, is known to occur in many types of plastic sheet materials. The surfaces
of thermoformed acrylic hot tubs are not immune to this possibility.
Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium hypo-
chlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain
undissolved on the spa surface. Any and all sanitation systems or chemicals
used in your spa must be factory approved by Arctic Spas or your warranty
is void. You can check for a list of approved systems and chemicals at arcticspas.
com. Installation of not factory approved salt systems will void the warranty related
to pump seals, metal part, jets, etc. Damage caused by any item(s) attached to or
installed onto the spa, including but not limited to gazebos, cover lifters and cedar
accessories. Any options or additional components that are not factory installed are
not covered under warranty. Any damage or failure due to improper preparation for
winter storage is not covered under warranty. Damage to pillows reported beyond
the day of delivery will not be covered under warranty. Pillows are to be removed
from the spa when not in use. Any damage resulting from the use of cover removing
mechanisms is not covered under warranty.
DISCLAIMERS
Arctic Spas® will not be liable for loss of use of the spa or other incidental or conse-
quential costs, expenses or damages that may include but not limited to, the removal
of a permanent sun deck, sunroom, gazebo, or other custom fixture, any crane costs
associated with the removal of the spa for service or replacement. Arctic Spas®
shall not be liable for costs arising from water, filter cartridges and chemical loss.
Under no circumstances shall Arctic Spas® or any of its representatives be liable for
any injury to any person or damage to any property, howsoever arising from the spa.
Arctic Spas® warranties are limited to a maximum amount of moneys received by
Arctic Spas® with respect to the sale of the spa.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided by Arctic Spas®
to the customer, and to the extent permitted by law. Warranty registration (within 30
days of delivery) is the responsibility of the customer and is a condition of warranty
coverage. This Warranty is offered as an extra benefit and does not affect your stat-
utory rights. All warranties herein require that any claim must be submitted to Arctic
Spas® within ten days of the time the defect is discovered, and must be accompa-
nied by the original customer's receipt confirming purchase of the spa, which shows
the date of purchase. All warranty claims must be submitted within the warranty
period. Failure to provide such notice and information invalidates all warranties
provided hereunder. Arctic Spas® reserves the right to repair or replace components
or materials at its option. In certain cases, photographs may be required for proper
evaluation before warranty coverage is determined. In the event a customer is un-
able to either obtain parts or satisfactory service from a Factory Authorized Dealer of
Arctic Spas®, notice should be given immediately to the service department of the
agent where the spa was purchased and to Arctic Spas®.
Arctic Spas® expressly excludes warranty coverage on splitting, fading or warping
of the cedar cabinet beyond the date of delivery. Any damage resulting from
handling of the cedar cabinet is excluded from this warranty. This warranty will not
cover any labour for Bluetooth connection assistance/issues, onSpa® App initializa-
tion & connection assistance/issues from a smartphone, or assistance with actually
connecting any of these devices.