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Section 2. Support Policy
2.4 Service Information
4
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
Bioanalytical Systems provides a skilled service staff available to solve your technical prob-
lems if an equipment-oriented problem should arise. For further details, call customer serv-
ice personnel (1-800-845-4246), who will route your problem to the correct individual. Fol-
lowing discussion of your specific difficulties, an appropriate course of action will be de-
scribed and the problem resolved accordingly.
DO NOT RETURN ANY PRODUCTS FOR SERVICE UNTIL A RETURN AUTHORIZATION
NUMBER (RA#) HAS BEEN OBTAINED. The RA# identifies you as the sender and describes
the problem you are having in full detail. Turnaround time on service can be quoted to you
at the time your RA# is issued, although we can not determine the actual amount of service
required until we have received your unit and diagnosed the problem. All correspondence
and shipments should be sent to:
RA #
, Service Department
Bioanalytical Systems, Inc.
2701 Kent Avenue
West Lafayette, IN 47906
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