Advertisement
Troubleshooting
If you find that your hearing aid is not working, it may be one of the
following problems:
•
The battery is dead or not in correctly. Make sure that the battery
is inserted the correct way with the plus sign facing upwards.
Occasionally, you may find that a new battery does not work. If
this happens, try using a fresh battery.
•
Check the earmould tubing for moisture. If there are droplets in
the tubing, detach the earmould from the hearing aid and shake it
vigorously. Leave the earmould in a warm place, such as an airing
cupboard until it is completely dry. For instructions on how to
reattach the earmould to the hearing aid, refer to your user guide
or relevant leaflet. If you find that moisture regularly builds up in
the earmould tubing then speak to an Audiologist about this.
•
Check the earmould tubing for wax, if the earmould is cleaned
regularly this should not be a problem.
•
Your ears may be blocked with wax, if unsure have your ears
checked by your GP.
If your hearing aid is whistling it may be for one of the following
reasons:
•
Your earmould may not be in properly, if this is the problem you
may find that it is uncomfortable. Also your hearing aid may fall
out. If you are unsure whether you are putting your earmould in
properly, please see an Audiologist for advice.
•
There may be wax in your ears, please have your ears checked
by your GP before arranging an appointment to see an
Audiologist.
•
Your earmould may need replacing; these do shrink over time and
this can cause the hearing aid to whistle. Again, your ears will
need to be clear of wax before we can take a new impression of
your ears.
11
Advertisement
