What Is The Usb Cable For?; What Do I Do When I Lose My Activekey?; Does The Activekey Have Gps So You Can Track Where I Am? - Supra ActiveKey Faq

10. Can I use my cell phone charger to charge my ActiveKEY instead of having two car
Use only the car or wall charger provided with your ActiveKEY to avoid potential damage. Using an unapproved
charger may result in damage to your ActiveKEY and will void the ActiveKEY warranty.

11. What is the USB cable for?

If your ActiveKEY is out of cell service range for more than 24 hours you can connect it to your computer with the USB
cable to manually activate it. The ActiveKEY software needs to be installed onto your computer before you connect
the key and the computer must have an open Internet connection to activate the key.
12. With my DisplayKEY when someone opened a keybox, I got an alert on my key the next morning. Does the
ActiveKEY work the same way?
Your ActiveKEY notifies you right away when one of your listings is shown from 8 a.m. to 8 p.m standard time (9 a.m.
to 9 p.m. daylight saving time). If you have a showing after these hours, you'll get the notice on your ActiveKEY at
8 a.m. (9 a.m. daylight saving time) the next morning. You can have the system send you emails when you've had a
showing by logging into SupraWEB and selecting Settings and then General Email to set up this feature.
13. When I see the message on my ActiveKEY that I've had a showing, how do I find out who was in my listing?
To find out who showed your listing, log on to SupraWEB and to see your Showings Dashboard. You could also visit
the keybox to read it with your ActiveKEY. An iBox stores the last 100 showings.
14. My ActiveKEY says "Assign KeyBox" when I release the shackle. What does that mean?
After you enter a shackle code and press Enter, your ActiveKEY gives a YES/NO choice for "Assign KeyBox." If you
select yes, the system will send you an email reminding you to assign the keybox to a listing on SupraWEB. The
email contains a link taking you directly to SupraWEB where you can assign the listing ID.
15. If my ActiveKEY is lost or stolen, anyone finding it would still need to know my PIN code to use it, right?
Right. If your ActiveKEY is stolen, the key will remain active as long as it's been in cell service range for ten (10)
minutes during the past 24 hours. As soon as you report it missing by calling Supra Support, it will be deactivated. In
the meantime, anyone finding it would need to know the PIN code to open keyboxes. Never write your PIN code on
your ActiveKEY or store it in your ActiveKEY pouch.

16. What do I do when I lose my ActiveKEY?

If you lose your ActiveKEY, call Supra Support as soon as possible so we can turn it off.

17. Does the ActiveKEY have GPS so you can track where I am?

The ActiveKEY does not have GPS and we are not able to track where you are or where your key is.
chargers?