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Troubleshooting - BEA MS31 Series Quick Start Manual

Touchless-activation switch for automatic doors

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Door does not open when
swiping hand in front of
sensor
Sensor stays in detection
Door remains open after
detection/activation
FCC APPROVAL
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
*this device may not cause harmful interference, and
*this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
*Reorient or relocate the receiving antenna
*Increase the separation between the equipment and receiver
*Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
*Consult the dealer or an experienced radion/TV technician for help
WARNING: CHANGES OR MODIFICATIONS TO THIS EQUIPMENT NOT EXPRESSLY APPROVED BY BEA INC. MAY VOID THE FCC
AUTHORIZATION TO OPERATE THIS EQUIPMENT.
BEA, INC. INSTALLATION/SERVICE COMPLIANCE EXPECTATIONS
BEA, Inc., the sensor manufacturer, cannot be held responsible for incorrect installations or inappropriate adjustments of the sensor/device; therefore,
BEA, Inc. does not guarantee any use of the sensor outside of its intended purpose.
BEA, Inc. strongly recommends that installation and service technicians be AAADM-certifi ed for pedestrian doors, IDA-certifi ed for doors/gates, and
factory-trained for the type of door/gate system.
Installers and service personnel are responsible for executing a risk assessment following each installation/service performed, ensuring that the sensor
system installation is compliant with local, national, and international regulations, codes, and standards.
Once installation or service work is complete, a safety inspection of the door/gate shall be performed per the door/gate manufacturer recommendations
and/or per AAADM/ANSI/DASMA guidelines (where applicable) for best industry practices. Safety inspections must be performed during each service
call – examples of these safety inspections can be found on an AAADM safety information label (e.g. ANSI/DASMA 102, ANSI/DASMA 107).
Verify that all appropriate industry signage and warning labels are in place.
General Tech Questions: techservices-us@BEAsensors.com | Tech Docs: www.BEAsensors.com
Page 4 of 4

TROUBLESHOOTING

Bad or no power
Detection range too short
Incorrect wiring/connection
Environmental conditions
influencing sensor
Wrong output mode
Wrong output mode
Incorrect wiring/connection
Tech Support & Customer Service: 1-800-523-2462
Check power supply. If LED switches on
or flashes, power connections are okay.
Adjust detection zone. Remove any metal
plates in front of sensor.
Check wiring and relay connection.
Remove moving objects from around
sensor.
Switch output mode to Timer.
Switch output mode to Timer.
Check wiring and relay connection.
75.5985.01 MS31 20200630

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