Table of Contents
Advertisement
Obtaining Support for your Product
Software Upgrades are the software releases that follow the software version
included with your original product. In order to access upgrades and related
documentation, you must first purchase a service contract from 3Com or your
reseller.
A.5 Contact Us
3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below. You will find a current directory
of support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
A.6 Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you
must first register your product at http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be returned to the sender
unopened, at the senderís expense. If your product is registered and under warranty,
you can obtain an RMA number online at http://eSupport.3com.com/. First
time users will need to apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current directory of
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
34
M101703V10
Advertisement
Table of Contents
