3Com 3C19504 Getting Started Manual page 36

O W S
BTAINING ARRANTY ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com
Service Center within the applicable warranty period to obtain warranty service
authorization. Dated proof of purchase from 3Com or its authorized reseller may
be required. Products returned to 3Com's Corporate Service Center must be
pre-authorized by 3Com with a User Service Order (USO) number (or a Return
Material Authorization (RMA) number or a Service Repair Order (SRO) number,
whichever was issued) marked on the outside of the package, and sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they
be insured or sent by a method that provides for tracking of the package.
Responsibility for loss or damage does not transfer to 3Com until the returned
item is received by 3Com. The repaired or replaced item will be shipped to
Customer, at 3Com's expense, not later than thirty (30) days after 3Com receives
the defective product, and 3Com will retain risk of loss or damage until the item
is delivered to Customer.
3Com shall not be responsible for any software, firmware, information, or
memory data of Customer contained in, stored on, or integrated with any
products returned to 3Com for repair, whether under warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely fails to
function or exhibits a defect in materials or workmanship within the first
forty-eight (48) hours of installation but no later than thirty (30) days after the
date of purchase, and this is verified by 3Com, it will be considered dead- or
defective-on-arrival (DOA) and a replacement shall be provided prior to 3Com
receiving the defective product, but only if Customer provides a purchase order
number, credit card number, or other method of payment acceptable to 3Com,
to be used if 3Com needs to charge Customer for the replacement, as explained
below. The replacement product will normally be shipped not later than three (3)
business days after 3Com's verification of the DOA product, but may be delayed
due to export or import procedures. The shipment of a replacement product
prior to 3Com receiving the defective product is subject to local legal
requirements and may not be available in all locations. When such a
replacement is provided and Customer fails to return the original product to
3Com within fifteen (15) days after shipment of the replacement, 3Com will
charge Customer for the replacement product, at list price.
Shipment of a Replacement Prior to 3Com Receiving the Defective Product
is provided for five (5) years, after which time it may be available for a specified
fee, but in either case only if Customer provides a purchase order number, credit
card number, or other method of payment acceptable to 3Com, to be used if
3Com needs to charge Customer for the replacement, as explained below. 3Com
will make commercially reasonable efforts to ship the replacement product not
later than five (5) business days after receiving the request for a replacement, but
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may be delayed due to product availability or export or import procedures. The
shipment of a replacement product prior to 3Com receiving the defective product
is subject to local legal requirements and may not be available in all locations.
When such a replacement is provided and Customer fails to return the original
product to 3Com within fifteen (15) days after shipment of the replacement,
3Com will charge Customer for the replacement, at list price. This replacement
prior to 3Com receiving the defective product is different from the fee-based
Advance Hardware Replacement Service, which is available as a contracted service
offering.
I S :
NCLUDED ERVICES
3Com's Electronic Support Services, available at no charge, include 3Com
Knowledgebase, information on known bugs, documentation, release notes, and
publicly available software and firmware upgrades. 3Com reserves the right to
modify or cancel this offering at any time, without advance notice.
Telephone Technical Support, with coverage for basic troubleshooting only, will
be provided at no additional charge for 12 months from the date of purchase, on
a commercially reasonable efforts basis. Telephone support is provided by 3Com
only if Customer purchased this product directly from 3Com, or if Customer's
reseller is unable to provide telephone support. To qualify for this telephone
technical support, Customer must register on the 3Com Web site at
http://support.3Com.com/index.htm, and state the date of purchase, product
number, and serial number. 3Com's response to a request for telephone
technical support will be in the form of a return call from a 3Com representative
by close of business the following business day, defined as 9 a.m. to 5 p.m., local
time, Monday through Friday, excluding local holidays. Please refer to the
Technical Support appendix in the User Guide for telephone numbers.
Software Updates, All software and firmware upgrades and the latest code for
this product downloaded through the 3Com Software Library.
W E
ARRANTIES XCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE
REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S
OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT
OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING
WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY
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