Servicing The Storage System; Service Processor Onsite Customer Care; Accessing The Hp 3Par Management Console; Csr - HP 3PAR StoreServ 7450 Service Manual

2 Servicing the Storage System

Use this chapter to perform removal and replacement procedures on the HP 3PAR StoreServ 7450
Storage systems.
CAUTION:
Discharge-safe (ESD) work surface by placing an antistatic mat on the floor or table near the storage
system. Attach the ground lead of the mat to an unpainted surface of the rack. Always use a
wrist-grounding strap provided with the storage system. Attach the grounding strap clip directly to
an unpainted surface of the rack.
For more information on part numbers for storage system components listed in this chapter, see
the "Illustrated Parts Catalog" (page

Service Processor Onsite Customer Care

Use SPOCC (Service Processor Onsite Customer Care) to access Guided Maintenance or the
SPMAINT (Service Processor Maintenance) in the Command Line Interface (CLI), where you perform
various administrative and diagnostic tasks to support both the storage system and the SP.
To open SPOCC, enter the SP IP address in a web browser and enter your user name and password.

Accessing the HP 3PAR Management Console

To access the HP 3PAR Management console:
1. Double-click the exe to open the console.
2. Enter your user name and password.
3. Under the Systems tree in the left panel, select the storage system to be serviced to connect.

CSR

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, HP will ship that part directly to you for replacement.
The materials shipped with a replacement CSR part specify whether a defective part must be
returned to HP. When required, you must ship the defective part to HP within a defined period of
time, normally five business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part could result
in HP billing you for the replacement. With a CSR, HP pays all shipping and part return costs and
determines the courier/carrier to be used.
For more information about CSR, contact an HP-authorized service provider or go to
www.hp.com/go/selfrepair. To order parts, contact an HP-authorized service provider or go to
http://www.hp.com/buy/parts.
NOTE: Some HP parts are not designed for customer self repair. To satisfy the customer warranty,
HP requires that an authorized service provider replace such parts.

Types of CSR

Mandatory – You order the part directly from HP and repair the product yourself. On-site or
return-to-depot repair is not provided under warranty.
Optional – You can order the part directly from HP and repair the product yourself, or you
can request that HP repair the product. If you request repair from HP, you may be charged
for the repair, depending on the product warranty.
26 Servicing the Storage System
Before servicing any component in the storage system, prepare an Electrostatic
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