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Ultimate Ears BOOM Software Instructions
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Ultimate Ears BOOM Software Instructions

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The app does not recognise the speaker in iOS 13
After updating to iOS 13, you will need to allow the app to access Bluetooth. To do so, in your
iOS Settings, go to your speaker's app settings and turn on the Bluetooth access.

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Summary of Contents for Ultimate Ears BOOM

  • Page 1 The app does not recognise the speaker in iOS 13 After updating to iOS 13, you will need to allow the app to access Bluetooth. To do so, in your iOS Settings, go to your speaker’s app settings and turn on the Bluetooth access.
  • Page 2 In case you have installed the app after the iOS update, you will be prompted with a message...
  • Page 3 requesting Bluetooth access for the app. In this case, just click on “OK” to give access.
  • Page 4 EARS speaker app. To get started, connect your ULTIMATE EARS speaker to your smart device, open the app for your ULTIMATE EARS speaker, and tap on “More” to see if there are updates available. If there are, just tap to begin the update and the app will take care of the rest.
  • Page 5 Does BLAST/MEGABLAST PartyUp? No, BLAST and MEGABLAST utilize WiFi to pair, which reduces latency and increases the range of paired groups of speakers. Because BOOM, MEGABOOM and WONDERBOOM do not offer WiFi, PartyUp will not work those speakers and BLAST/MEGABLAST speakers.
  • Page 6 Is this a multi-room experience? No, this is different from a multi-room experience. The same music plays on different speakers, versus being able to play different songs on different speakers. This is a pairing experience where multiple speakers can be connected together for louder audio. Is the app free? Yes.
  • Page 7  Vom Lautsprecher aus: Schalte zuerst alle Lautsprecher, die gepairt werden sollen, auf EIN. Drücke auf einem der Lautsprecher kurz die „+“-Taste vorne am Lautsprecher und gleichzeitig die Bluetooth-Taste bzw. Aktionstaste (die kleine Taste oben). Drücke dann am zweiten Lautsprecher zweimal die Bluetooth-Taste bzw. Aktionstaste. Nach einer kurzen Verzögerung sind die beiden Lautsprecher gepairt.
  • Page 8 Refresh Data in the upper left corner of the tool. 6. If the tool still doesn’t detect your speaker, please contact Ultimate Ears Support. 7. Once your speaker has been detected, information for it will be displayed.
  • Page 9 8. To reset the speaker to factory defaults click Reset to Factory Defaults. NOTE: Resetting to factory defaults will clear all customer configured information on the speaker. This includes any previously paired devices and Wi-Fi settings. After resetting the speaker you’ll need to go through the app setup again before you can connect to Wi- Fi or use Alexa.
  • Page 10 2. Connect your speaker to the computer using the USB cable that came with your speaker. It’s important that you use the included cable as it supports data transfers. If you NOTE: need a replacement cable please contact Customer Care. 3.
  • Page 11 7. When you contact Ultimate Ears Support, let them know that you have run the BLAST MEGABLAST Diagnostic Tool and the agent will let you know where to email the file so it can be reviewed. Does Amazon listen to me or store any information when I’m not using Alexa? You can learn more about Amazon Alexa’s privacy policy here:...
  • Page 12 If you pair your speaker from your phone’s Bluetooth settings before setting up your speaker with the BLAST & MEGABLAST by Ultimate Ears app, you may not be able to complete the setup successfully. Try the steps below then try the setup again.
  • Page 13 To set up your speaker, first download the Ultimate Ears app. This ensures that both your phone and speaker are ready to take full advantage of all the features your speaker comes with. 1. Get the latest version of the Ultimate Ears App from either the Apple App Store or the Google Play Store.
  • Page 14 How do I redeem my three-month subscription to Amazon Music Unlimited Family Plan? As part of the setup process on the Ultimate Ears app, you will be asked to enter your email to receive a code to activate your subscription. You will receive a code and activation link via email.
  • Page 15 Confirmation page: Please note that the 3-month subscription to Amazon Music Unlimited includes the 30-day free trial + 2 months after the free trial ends. What is the Amazon Music Unlimited Family Plan? The Amazon Music Unlimited Family Plan allows you to stream music on up to 6 devices at the same time.
  • Page 16 Connecting to WiFi To connect your speaker to WiFi, you’ll need the Ultimate Ears app. The app will walk you through the initial setup of your speaker which includes connecting to WiFi. The app will also allow you to connect to a different WiFi network if you bring your speaker outside of your network.
  • Page 17 Turn your speaker off, then back on again. Turn your phone’s Bluetooth off, then back on again.  If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the  correct one. Phone can’t find speaker during Bluetooth setup...
  • Page 18 Turn your speaker off, then back on again. Turn your phone’s Bluetooth off, then back on again.  If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the  correct one. The app seems to freeze when the speaker restarts It may take a minute or two for the speaker to restart and reconnect to the app.
  • Page 19 refresh the network list and allow it to fully populate the networks. NOTE: This can take some time, especially if you are in an environment with a lot of networks. Mobile Hotspot Here are some tips if you’re having issues finding or connecting to your mobile hotspot: 1.
  • Page 20 If your Android device is having issues connecting to your speaker, try the following: Make sure your speaker has the latest firmware version — to do this, you will need the  Ultimate Ears app  Turn your speaker off and then back on ...
  • Page 21 If your iOS device is having issues connecting to your speaker, try the following: Make sure your speaker has the latest firmware version — to do this, you will need the  Ultimate Ears app  Turn your speaker off and then back on ...
  • Page 22 No, you cannot revert firmware once you update. Volume synchronization between your device and speaker Can I revert my firmware to a previous version? No, you cannot revert firmware once you update. Cleaning your speaker To clean your speaker: 1. Run your speaker under clean water. 2.

This manual is also suitable for:

MegaboomWonderboomBlastMegablast984-000924