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How to use the BLAST & MEGABLAST Diagnostic Tool
The BLAST MEGABLAST Diagnostic Tool is an application for your PC or Mac that lets you
recover an unresponsive speaker and reset it to the factory default settings. The tool also has the
ability to gather diagnostic information that can be emailed to Customer Care to help them
troubleshoot problems. The tool is available for Windows (10, 8, and 7), as well as MacOS
(10.10+).
Mac OSX Diagnostic Tool Windows Diagnostic Tool
Running the BLAST MEGABLAST Diagnostic Tool
1. Download the tool and then open it. Mac users should drag the file into the Application
folder. Follow the onscreen instructions to install.
2. Connect your speaker to the computer using the USB cable that came with the speaker.
It's important that you use the included cable as it supports data transfers. If you
NOTE:
need a replacement cable please contact Customer Care.
3. If possible, turn your speaker on. If your speaker won't turn on, the tool will still work,
however.
4. Open the tool using the icon on your desktop, or from the Application folder on your
Mac.
5. If the speaker is not detected by the utility, check the USB connection between the
speaker and your computer, and then click Refresh Data in the upper left corner of the
tool.
6. If the tool still doesn't detect your speaker, please contact Ultimate Ears Support.
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Summary of Contents for Ultimate Ears BLAST
- Page 1 How to use the BLAST & MEGABLAST Diagnostic Tool The BLAST MEGABLAST Diagnostic Tool is an application for your PC or Mac that lets you recover an unresponsive speaker and reset it to the factory default settings. The tool also has the ability to gather diagnostic information that can be emailed to Customer Care to help them troubleshoot problems.
- Page 2 7. Once your speaker has been detected, information for it will be displayed. 8. To reset the speaker to factory defaults click Reset to Factory Defaults. NOTE: Resetting to factory defaults will clear all customer configured information on the speaker. This includes any previously paired devices and Wi-Fi settings. After resetting...
- Page 3 Wi- Fi or use Alexa. 9. Once the reset completes, turn your speaker on and use the BLAST & MEGABLAST app to set it up.
- Page 4 7. When you contact Ultimate Ears Support, let them know that you have run the BLAST MEGABLAST Diagnostic Tool and the agent will let you know where to email the file so it can be reviewed.
- Page 5 Note: it may take a few moments for the speaker to reconnect to Alexa or repair to your mobile device. 3. After resetting the speaker, it’s highly RECOMMENDED that you use the Ultimate Ears app (available from the app stores for iOS and Android) to check for available firmware updates for your speaker. To do this, launch the app >...
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