Obtaining Support For Your 3Com Product - 3Com OfficeConnect 3CDSG8 User Manual

Obtaining Support
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BTAINING
3Com offers product registration, case management, and repair services through
eSupport.3com.com. You must have a user name and password to access these services, which
are described in this appendix.
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Register Your Product to Gain Service Benefits
Warranty and other service benefits start from the date of purchase, so it is important to register
your product quickly to ensure you get full use of the warranty and other service benefits
available to you.
Warranty and other service benefits are enabled through product registration. Register your
product at http://eSupport.3com.com/. 3Com eSupport services are based on accounts that
you create or have authorization to access. First time users must apply for a user name and
password that provides access to a number of eSupport features including Product Registration,
Repair Services, and Service Request. If you have trouble registering your product, please contact
3Com Global Services for assistance.
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Troubleshoot Online
You will find support tools posted on the 3Com Web site at www.3Com.com
3Com Knowledgebase — Helps you to troubleshoot 3Com products. This query-based
interactive tool is located at:
http://knowledgebase.3com.com
It contains thousands of technical solutions written by 3Com support engineers.
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Purchase Extended Warranty and Professional Services
To enhance response times or extend warranty benefits, contact 3Com or your authorized
3Com reseller. Value-added services like 3Com Express
telephone technical support, software upgrades, onsite assistance or advance hardware
replacement. Experienced engineers are available to manage your installation with minimal
disruption to your network. Expert assessment and implementation services are offered to fill
resource gaps and ensure the success of your networking projects.
More information on 3Com maintenance and Professional Services is available at
www.3com.com.
Contact your authorized 3Com reseller or 3Com for additional product and support
information. See the table of access numbers later in this appendix.
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Access Software Downloads
Software Updates are the bug fix/maintenance releases for the version of software initially
purchased with the product. In order to access these Software Updates you must first register
your product on the 3Com Web site at http://eSupport.3com.com/.
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