Troubleshoot Online; Access Software Downloads; Telephone Technical Support And Repair; Contact Us - 3Com 4500 Getting Started Manual

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PPENDIX BTAINING

Troubleshoot Online

Access Software
Downloads
Telephone Technical
Support and Repair

Contact Us

S P
UPPORT FOR YOUR RODUCT
You will find support tools posted on the 3Com web site at
http://www.3com.com/
3Com Knowledgebase helps you troubleshoot 3Com products. This query-based
interactive tool is located at
thousands of technical solutions written by 3Com support engineers.
Software Updates are the bug fix / maintenance releases for the version of
software initially purchased with the product. In order to access these Software
Updates you must first register your product on the 3Com web site at
http://eSupport.3com.com/
First time users will need to apply for a user name and password. A link to
software downloads can be found at
Product Support heading at
Software Upgrades are the software releases that follow the software version
included with your original product. In order to access upgrades and related
documentation you must first purchase a service contract from 3Com or your
reseller.
To enable telephone support and other service benefits, you must first register
your product at
http://eSupport.3com.com/
Warranty and other service benefits start from the date of purchase, so it is
important to register your product quickly to ensure you get full use of the
warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following information
ready:
Product model name, part number, and serial number
■
Proof of purchase, if you have not pre-registered your product
■
A list of system hardware and software, including revision level
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
■
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization
numbers clearly marked on the outside of the package, will be returned to the
sender unopened, at the sender's expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3com.com/
and password.
3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below.
http://knowledgebase.3com.com
http://eSupport.3com.com/
http://www.3com.com/
. First time users will need to apply for a user name
and contains
, or under the