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7. Limited Warranty & Support Policy
Warranty:
Gait Up offers 12 months parts and labour on Physilog® starting from the date of delivery. If within one year
from the date of delivery to the customer the equipment does not comply with the foregoing Limited warranty,
Gait Up will at Gait Up's option, repair, replace or refund the purchase price of the defective equipment free of
charge to the customer. Customers requesting repair, replacement or refund are required to ship, the
Physilog® to Gait Up. As a condition of this warranty, customers must contact Gait Up's customer service for
instructions on and approval of shipment prior to returning any defective Physilog®. The warranty shall not
apply to any product or component thereof which has been repaired or altered by anyone other than Gait Up
in any manner so as, in Gait Up's judgement, to affect its service ability, or any product been subject to
alteration, accident, misuse, abuse, neglect or abnormal wear. Gait up warrants solely to the original purchaser
(customer). Only the terms expressed in this warranty shall apply and no distributor, corporation or individual
is authorized to amend, modify or extend this warranty in any way.
Gait Up shall have no liability for any consequential, incidental or special damages by reason of any act or
omission or arising out of or in connection with the equipment or its rental, delivery, installation, maintenance,
operation, performance or use, including without limitation any loss of use, lost revenue, lost profits or a cost
associated with downtime. The obligations contained in this paragraph continue beyond the term of this limited
warranty.
Physilog® and PhysiGait Live Software are not considered as proper Medical Devices, since they do not
support directly diagnosis, but they provide data which have to be analysed and approved by medical doctors
for them to make their diagnosis. Reclamations regarding medical devices will not be considered.
Support Policy:
Support does not include:
support for 3rd party hardware, software, mailing lists or web content
writing or debugging customer applications and deployments
detailed explanations of the engineering principles behind our software and hardware
support for systemic problems beyond the scope of the actual Physilog® and existing systems software
(IT issues, computer operation)
support for customers whose conduct fails to meet professional standards
Occasionally we engage in more interactive support or consulting. Interactive support is a customer courtesy
and is provided at Gait Up's discretion. It does not invalidate the support policy described above. There is no
guarantee of performance, timeliness, or establishment of a continuous support relationship. Consulting is
subject to acceptance of a formal statement of work.
PhysiGait user manual v1.3.1 Date: 29.04.2019
Copyright © 2018, All Rights Reserved - Gait Up SA. CH-1015 Switzerland
EPFL Innovation Park, Bat C. CH-1015 Lausanne
Gait Up SA
www.gaitup.com
TVA CHE-145.136.760
17
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