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ability to solve problems will improve as you learn about how the
computer and its software work together.
Get familiar with all the user's guides provided with your
computer, as well as the manuals that come with the programs and
devices you purchase.
Your local computer store or book store sells a variety of self-help
books you can use to supplement the information in the manuals.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for help.
Before you call
Since some problems may be related to the operating system or
the program you are using, it is important to investigate other
sources of assistance first.
Try the following before contacting Toshiba:
❖
Review the troubleshooting information in your operating
system documentation.
❖
If the problem occurs while you are running a program,
consult the program's documentation for troubleshooting
suggestions. Contact the software company's technical
support group for their assistance.
❖
Consult the dealer from whom you purchased your computer
and/or program. Your dealer is your best source for current
information.
For the number of a Toshiba dealer near you in the United States,
call: (800) 457-7777.
If Something Goes Wrong
If you need further assistance
209
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