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1
Click Start, then click Help and Support.
The Help and Support window appears.
2
Then do one or both of the following:
❖
In the search field, type in the topic of the problem with
which you need help and follow the on-screen
instructions.
❖
Click a problem you would like help with from the
listings and follow the on-screen instructions.
You can connect to Support Online by clicking Support from
the menu. That takes you to:
http://support.microsoft.com/directory/.
Resolving a hardware conflict
If you receive an error message telling you there is a device
driver conflict or a general hardware problem, try using
Windows
first.
For help on hardware conflicts:
1
Click Start, then click Help and Support.
2
Click the Hardware link in the window's right pane.
A list of category links appear.
3
Click the Fixing a hardware problem or other
appropriate link.
4
Choose from specific topics and follow the steps.
If there is still a problem, the operating system should display
a message that explains what the conflict is.
A plan of action
The smooth operation of the system depends on the
interaction of all devices, programs, and features. If the
Resolving a hardware conflict
®
Help and Support to troubleshoot the problem
If Something Goes Wrong
197
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