Page 1 M2120 User's Guide...
Page 3: Table Of Contents
Android Printing Using the Epson Print Enabler ................27 Using Fire OS Printing ........................27 Using Windows 10 Mobile Printing ....................28 Using Epson Print and Scan App with Windows Tablets ..............28 Wi-Fi Networking ............................30 Network Security Recommendations ....................30 Wi-Fi Infrastructure Mode Setup......................
Page 4 Loading Paper and Envelopes in the Cassette................... 50 Paper Loading Capacity ........................56 Double-sided Printing Capacity ......................56 Compatible Epson Papers........................57 Selecting the Paper Settings - Control Panel ..................58 Paper or Media Type Settings - Control Panel................59 Paper or Media Type Settings - Printing Software................
Page 5 Changing the Language of the Printer Software Screens ............88 Changing Automatic Update Options .................... 89 Printing with the Built-in Epson Driver - Windows 10 S............... 90 Selecting Print Settings - Windows 10 S..................90 Printing on a Mac ..........................94 Selecting Basic Print Settings - Mac .....................
Page 6 Additional Scanning Settings - Main Settings Tab ............... 129 Additional Scanning Settings - Advanced Settings Tab ............... 129 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........130 Image Format Options......................... 132 Scan Resolution Guidelines ......................132 Refilling Ink ..............................
Page 7 Checking the Nozzles Using a Computer Utility ..............152 Print Head Cleaning ........................155 Cleaning the Print Head Using the Product Control Panel ............155 Cleaning the Print Head Using a Computer Utility..............157 Power Cleaning ........................... 160 Power Cleaning Using the Product Control Panel..............161 Power Cleaning Using a Computer Utility ................
Page 8 Grainy Printout..........................206 Solving Scanning Problems ......................207 Scanning Software Does Not Operate Correctly ................. 208 Cannot Start Epson Scan 2 ......................208 Scanning is Slow ......................... 209 Solving Scanned Image Quality Problems ..................209 Image Consists of a Few Dots Only..................... 210...
Page 9 Straight Lines in an Image Appear Crooked ................210 Scanned Image Quality Problems ....................211 Image Colors are Patchy at the Edges ..................212 Ripple Patterns Appear in an Image .................... 212 Scanned Image Edges are Cropped ................... 213 Characters are Not Recognized During Conversion to Editable Text (OCR) ....... 213 Uninstall Your Product Software.......................
Page 10 Copyright Attribution ........................234...
Page 11: M2120 User's Guide
M2120 User's Guide Welcome to the M2120 User's Guide. For a printable PDF copy of this guide, click here.
Page 12: Product Basics
Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Control Panel See these sections to learn about the control panel and select control panel settings.
Page 13: The Lcd Screen
power button and light LCD screen help button Arrow buttons and OK button stop button start button reset button back button home button The LCD Screen Status Icon Information Parent topic: Using the Control Panel The LCD Screen Displays the network connection status Press the arrow buttons to scroll through available menus Displays available menus Displays available button actions...
Page 14: Status Icon Information
Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description No Wi-Fi connection. A Wi-Fi network error has occurred or the product is searching for a connection. A Wi-Fi connection is established. The number of bars indicates the connection's signal strength.
Page 15: Viewing Animations
Select when you are finished Parent topic: Using the Control Panel Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Press the help button. You see a screen like this: 2.
Page 16: Changing Lcd Screen Language
While viewing the topics, you may see screens like this: Indicates your overall progress through the animation Select the left arrow to view the previous step Displays the current step number and the total number of steps Select the right arrow to view the next step Parent topic: Using the Control Panel Changing LCD Screen Language...
Page 17 You see a screen like this: 3. Select Printer Setup and press the OK button. You see a screen like this: 4. Select Language and press the OK button. 5. Select a language and press the OK button. 6. Press the home button to exit.
Page 18: Product Parts Locations
Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front/Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front/Inside Control panel Scanner unit Ink tank cap Ink tank...
Page 19 Front cover Output tray Paper cassette Paper cassette edge guides Paper guide extension...
Page 20: Product Parts - Back
Document cover Scanner glass Parent topic: Product Parts Locations Product Parts - Back Rear cover AC inlet USB port Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time.
Page 21 2. Press the arrow buttons to select Settings and press the OK button. 3. Select Printer Setup and press the OK button. You see a screen like this: 4. Select Sleep Timer and press the OK button. You see a screen like this: 5.
Page 22: Changing The Power Off Timer Setting From The Control Panel
6. Press the home button to exit. Parent topic: Using Power Saving Settings Changing the Power Off Timer Setting from the Control Panel You can use the product's control panel to change the time period before the printer turns off automatically.
Page 23: Epson Connect Solutions For Smartphones, Tablets, And More
• Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with the Epson iPrint Mobile App. Setting Up Epson Connect Services...
Page 24: Using Epson Email Print
Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
Page 25: Using The Epson Iprint Mobile App
Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.
Page 26: Using Airprint
2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address.
Page 27: Android Printing Using The Epson Print Enabler
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 28: Using Windows 10 Mobile Printing
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.
Page 29 2. Download the Epson Print and Scan app from the Microsoft Windows Store. 3. Connect your Windows tablet to the same wireless network as your product. 4. Open the Epson Print and Scan app and select your Epson product. Now you are ready to print photos or scan.
Page 30: Wi-Fi Networking
Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Page 31: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 32: Selecting Wireless Network Settings From The Control Panel
The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 33 6. Enter your wireless password (or network name and then password). • Press the arrow buttons to highlight a letter or function and press the OK button to select it. • Press the reset button or select A1# to change the character case or type. •...
Page 34: Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless device...
Page 35 You see a screen like this: 3. Press the right arrow button to select Wi-Fi Direct and press the OK button. 4. Press the OK button twice. You see a screen like this: 5. Press the down arrow button and then press the arrow buttons to select Change Password. 6.
Page 36 7. Press the OK button to change the Wi-Fi Direct password. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the password. 8. Enter your Wi-Fi Direct password. Note: Your password must be at least 8 and no more than 22 characters long.
Page 37: Connecting To A Mobile Device Using Wi-Fi Direct (Simple Ap)
Connecting to a Mobile Device Using Wi-Fi Direct (Simple AP) You can connect a mobile device directly to the printer without a wireless router or access point. Note: Make sure the Epson iPrint app is installed on your mobile device before connecting to the printer. 1. Press the home button, if necessary.
Page 38: Wi-Fi Protected Setup (Wps)
• For other types of devices, select Other OS Devices and press the OK button. Press the down arrow button to display the printer information. Use your device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 6.
Page 39 You see a screen like this 4. Press the OK button twice. You see a screen like this 5. Press the arrow buttons to select Push Button Setup (WPS) and press the OK button. 6. Follow the instructions on the LCD screen to complete WPS setup. If the network connection is successful, the icon is displayed on the LCD screen.
Page 40: Printing A Network Status Sheet
Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet for detailed information about your product's network status. 1. Press the home button, if necessary. 2. Select Settings > Network Settings > Print Status Sheet. You see a screen like this: 3.
Page 41: Network Connection Report Codes And Messages
You see a screen like this: 3. Press the start button to print the network connection report. Examine any error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections.
Page 42 Error code Message Note: Error codes and messages listed here may not all apply to your product. Error Codes and Messages Error code and message Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to Confirm that the network cable is your device and to your product.
Page 43 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 44 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 45 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 46 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 47: Changing Or Updating Network Connections
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 48: Changing A Usb Connection To A Wi-Fi Connection
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 49: Disabling Wi-Fi Features
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary.
Page 50: Loading Paper
Before you print, load paper for the type of printing you will do. Loading Paper and Envelopes in the Cassette Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Selecting the Paper Settings - Control Panel Paper or Media Type Settings - Printing Software Selecting the Default Paper Source Settings Loading Paper and Envelopes in the Cassette You can load paper up to this size in the paper cassette: Legal (8.5 ×...
Page 51 2. Squeeze the tab on the right edge guide and slide the edge guides all the way out. 3. Do one of the following: • Slide in the paper with the printable side down until it touches the back of the paper cassette. Note: Make sure the paper is loaded against the rear of the cassette.
Page 52 • For legal-size paper, fully extend the paper guide extension as shown. Align the front edge of the paper with the line on the guide. • For 8.5 × 13 inches (216 × 330 mm) paper, extend the paper guide extension to the mark as shown.
Page 53 • For envelopes, insert up to 10 envelopes with the printable side down and flap edge left, as shown. Slide the envelopes in until they touch the back of the paper cassette. 4. Slide the edge guides against the paper or envelopes, but not too tightly. Note: Make sure the paper fits under the arrow mark on side edge guide.
Page 54 5. Slide the cassette back into the product until it stops. Caution: Do not push the paper in further after inserting the cassette; it may cause a paper feed problem. Make sure the paper is aligned with the line for the loaded paper size. 6.
Page 55 7. Extend the output tray and raise the paper stopper. Note: Do not remove or insert the paper cassette during printing. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first and printable side facedown. •...
Page 56: Paper Loading Capacity
User Defined (3.5 × 5 inches [89 × 127 mm] to 8.5 × 47.2 inches [215.9 × 1200 mm]): 1 sheet Epson Bright White Pro Paper 120 sheets* Epson High Quality Ink Jet Paper 100 sheets Epson Presentation Paper Matte 20 sheets...
Page 57: Compatible Epson Papers
• Epson Premium Presentation Paper Matte • Envelopes Parent topic: Loading Paper Compatible Epson Papers You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office. Paper Type...
Page 58: Selecting The Paper Settings - Control Panel
Paper Type Size Part number Sheet count Epson Premium Presentation Letter (8.5 × 11 inches S041568 Paper Matte Double-sided [216 × 279 mm]) Parent topic: Loading Paper Selecting the Paper Settings - Control Panel You can change the default paper size and paper type using the control panel on the product.
Page 59: Paper Or Media Type Settings - Control Panel
Paper or Media Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Bright White Pro Paper Epson High Quality Ink Jet Paper Hi-Quality Plain Paper Epson Presentation Paper Matte Presentation Matte Prem. Matte Epson Premium Presentation Paper Matte...
Page 60: Selecting The Default Paper Source Settings
Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product. 1. Press the home button, if necessary. 2. Select Settings > Printer Setup > Paper Source Settings. 3. Select the Paper Source Settings options you want to use. 4.
Page 61: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 ×...
Page 62 2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass.
Page 63 Parent topic: Placing Originals on the Product Related topics Copying Scanning...
Page 64: Copying
Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass. 2. Load the paper you want to print on in the product.
Page 65 7. Press the OK button to view the print settings for the copies. You see a screen like this: 8. Press the down arrow button to view the individual settings. You see a screen like this: 9. To change the print settings, press the left or right arrow button and select the necessary settings. When you are finished, press the OK button.
Page 66: Copying Options
Note: To cancel copying, press the stop button. Parent topic: Copying Related references Copying Options Compatible Epson Papers Paper Loading Capacity Related topics Loading Paper Placing Originals on the Product Copying Options Select the copying options you want to use for your copies.
Page 67 Copying option Available settings Description Multi-Page Single Page Copies each page of the original onto an individual sheet 2-up Copies multiple page documents onto one sheet. Scroll down and select the document orientation and layout order settings as necessary. Quality Standard Adjusts the quality of your copies Best...
Page 68: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 69: Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 70 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 5. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 6.
Page 71: Print Quality Options - Windows
Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen. Draft For draft printing on plain paper. Standard For everyday text and image printing.
Page 72 1. Select one of the following options for 2-Sided Printing: • Manual (Long-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side. •...
Page 73: Double-Sided Printing Options - Windows
3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Print a test copy of your double-sided document to test the selected settings. 6. Follow any instructions displayed on the screen during printing. Note: The surface of the paper may smear during double-sided printing.
Page 74: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 75 • Select Custom and click the Advanced button to manually adjust the tone correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. To add the following features, click the Watermark Features button: •...
Page 76: Custom Tone Correction Options - Windows
Custom Tone Correction Options - Windows You can select any of the available options in the Tone Correction window to customize the image tone for your print job. Gamma Adjusts the midtone density of the image. Brightness Adjusts the overall lightness and darkness of the image. Contrast Adjusts the difference between the light and dark areas of the overall image.
Page 77: Image Options And Additional Settings - Windows
Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen. Image Options Emphasize Text Adjusts the weight of printed text to increase readability.
Page 78 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number...
Page 79: Selecting A Printing Preset - Windows
• Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab.
Page 80 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets.
Page 81: Selecting Extended Settings - Windows
Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 82: Extended Settings - Windows
Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper.
Page 83: Printing Your Document - Windows
Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Change Standard Resolution Reduces the resolution of print data to correct printing problems.
Page 84: Locking Printer Settings - Windows
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1.
Page 85 • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.
Page 86: Locked Setting Options
Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern...
Page 87: Selecting Default Print Settings - Windows
Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 88: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 89: Changing Automatic Update Options
5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.
Page 90: Printing With The Built-In Epson Driver - Windows 10 S
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
Page 91 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
Page 92 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.
Page 93 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
Page 94: Printing On A Mac
14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Page 95: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1.
Page 96 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 97 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
Page 98: Print Quality Options - Mac
Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper.
Page 99: Selecting Print Layout Options - Mac
Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. 2.
Page 100: Selecting Printing Preferences - Mac
• To print on both sides of each page, select a setting from the Two-Sided pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing on a Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product.
Page 101: Printing Preferences - Mac
Printing Preferences - Mac You can select these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. High Speed Printing Speeds up printing but may reduce print quality.
Page 102: Checking Print Status - Mac
Related tasks Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Printing Preferences - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1.
Page 103: Cancelling Printing Using A Product Button
Cancelling Printing Using a Product Button If you need to cancel printing, press the stop button on your product. Parent topic: Printing from a Computer...
Page 104: Scanning
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods.
Page 105 You see a screen like this: 4. Press the left or right arrow button to select a scan option and press the OK button. • To Computer (JPEG) saves your scan as a JPEG file on your computer or as an image capture on a Mac.
Page 106: Changing Default Scan Job Settings
Start > All Programs or Programs > Epson Software > Event Manager. • Mac: Open the Applications folder, click Epson Software, and select Event Manager. 2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.
Page 107: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 108 You see an Epson Scan 2 window like this:...
Page 109: Starting A Scan From A Smart Device
Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
Page 110 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a screen like this: 3.
Page 111 The original is scanned. When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan to scan more originals. • Select Delete to delete selected scanned images. •...
Page 112: Saving A Scan
You see a screen like this: 7. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan...
Page 113: Attaching A Scan To Email
• Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.
Page 114: Sending A Scan To A Cloud Service
4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.
Page 115: Printing A Scan
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
Page 116: Selecting Epson Scansmart Settings
You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
Page 117: Changing The Epson Product
Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
Page 118: Changing The Scan Settings
Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan settings. Not all products support selecting modes. 1. Click the Settings button. You see this screen: 2.
Page 119 You see a screen like this:...
Page 120: Changing The File Name Settings
3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this:...
Page 121: Changing The Save Settings
• Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
Page 122 You see a screen like this: 2. Click the Save Settings tab.
Page 123: Save Settings
4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options...
Page 124: Customizing Action Icons
Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.
Page 125 1. Click the Settings button. You see a screen like this: 2. Click the Customize Actions tab.
Page 126: Scanning In Epson Scan 2
Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 127 You see this window:...
Page 128 5. Select the Resolution setting you want to use for your scan. 6. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 7. Click the Advanced Settings tab and select any settings that you want to use.
Page 129: Additional Scanning Settings - Main Settings Tab
Parent topic: Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Rotate Rotates the original image clockwise to the desired angle before scanning it.
Page 130: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 131 9. Make sure the language used in the document text is selected as the Text Language setting. 10. Click OK. 11. Confirm the File Name setting and select a Folder setting for your document. 12. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2...
Page 132: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 133 If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
Page 134: Refilling Ink
Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • The use of non-Epson ink may cause damage that is not covered by Epson’s warranty, and under certain circumstances, may cause erratic product behavior.
Page 135: Check Ink Level
• Epson recommends filling the ink tank to the upper line when the product is not operating. • After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.
Page 136: Checking The Ink Level On Your Product
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank. Continued use of the product when the ink level is below the lower line on a tank could damage the product.
Page 137: Checking Ink Levels - Windows
Related tasks Refilling the Ink Tank Checking Ink Levels - Windows 1. To check the ink level, access the Windows Desktop and double-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and double-click You see a screen like this:...
Page 138: Checking Ink Levels - Mac
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor.
Page 139 You see a window like this: 3. Refill the ink tank as needed. Note: To update or refresh the displayed ink level, click Update. Note: The ink level displayed is an estimate and may differ from the actual ink remaining in the ink tank.
Page 140: Disabling Special Offers With Windows
You can disable special offers messages from Epson using a utility on your Windows computer. Note: You may see the Epson Special Offers screen every time you print (if your computer is connected to the Internet). Select Do not display this message again and click Decline to disable online offers.
Page 141: Purchase Epson Ink
2. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Ink Level Purchase Epson Ink You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office.
Page 142: Ink Bottle Part Number
Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. The ink bottle that is used for initial product setup has a lower yield due to the ink charging process. This process is carried out the first time you turn on the printer and guarantees better performance.
Page 143 You see a screen like this: 4. Press the arrow buttons to select Fill Ink, then press the OK button. 5. Press the start button to begin the ink filling process. 6. Read the safety and usage precautions and press the OK button. 7.
Page 144 8. Open the ink tank cap. 9. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed.
Page 145 10. Insert the ink bottle into the filling port, as shown below. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line.
Page 146 • If you did fill the ink to the upper line, press the OK button. The ink tank will move to the printing position. Press the OK button again to exit the menu. Parent topic: Refilling Ink Related concepts Purchase Epson Ink Related tasks Checking the Ink Level on Your Product Checking Ink Levels - Windows...
Page 147 Checking Ink Levels - Mac...
Page 148: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Page 149: Checking The Nozzles Using The Product Control Panel
Parent topic: Print Head Maintenance Related tasks Refilling the Ink Tank Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2.
Page 150 You see a screen like this: 6. Press the start button to print. The nozzle check pattern is printed.
Page 151 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 8. Do one of the following: • If there are no gaps, the print head is clean. Select No and press the OK button.
Page 152: Checking The Nozzles Using A Computer Utility
• If there are gaps or the pattern is faint, select Yes and press the OK button. Follow the instructions on the screen to clean the print head. • If almost the entire pattern is missing, select No and press the OK button. See the link below for instructions on performing a Power Cleaning.
Page 153 You see a window like this: 5. Click Print.
Page 154 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. If there are no gaps, click Finish.
Page 155: Print Head Cleaning
If there are gaps or the pattern is faint, clean the print head. If almost the entire pattern is missing, see the link below for instructions on performing a Power Cleaning. Parent topic: Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Power Cleaning Using a Computer Utility Refilling the Ink Tank Related topics...
Page 156 You see a screen like this: 5. Press the arrow buttons to select Head Cleaning and press the OK button. You see a screen like this: 6. Press the start button to clean the print head. You see a message on the LCD screen during the cleaning cycle.
Page 157: Cleaning The Print Head Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
Page 158 You see a window like this: 6. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.
Page 159 8. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again.
Page 160: Power Cleaning
Caution: Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support. Power Cleaning Using the Product Control Panel...
Page 161: Power Cleaning Using The Product Control Panel
If the print quality did not improve, turn off the product and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
Page 162 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab. •...
Page 163: Print Head Alignment
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic:...
Page 164 You see a screen like this: 5. Select Print Head Alignment and press the OK button. 6. Do one of the following: • Select Vertical Alignment and press the OK button twice. • Select Horizontal Alignment and press the OK button. 7.
Page 165: Cleaning The Paper Guide
9. Press the OK button when you are finished. Parent topic: Print Head Alignment Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout or if printouts are smeared or scuffed, you can clean the paper guide roller to remove any excess ink.
Page 166: Cleaning The Print Head Path
5. Press the arrow buttons to select Paper Guide Cleaning, then press the OK button. 6. Follow the instructions on the LCD screen to clean the paper guide. 7. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related concepts...
Page 167 4. Lift up the scanner unit until it clicks into place. 5. Using the flashlight, check the translucent film shown here for ink smears.
Page 168: Checking The Number Of Sheets
Translucent film Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print. Do not touch the white flat cable or ink tubes. 6. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film.
Page 169: Checking The Sheet Counter - Windows
You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets...
Page 170 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select Printer and Option Information. You see this window: 3.
Page 171: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Paper Rollers Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray and front cover when you are not using the product to protect it from dust.
Page 172 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Open the scanner unit. 5. Make sure the ink tank cap is securely closed. 6. Close the scanner unit. 7. Open the front cover until it clicks and slide out the paper cassette until it clicks. Remove any paper.
Page 173 8. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product. 9. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly.
Page 174: Transporting Your Product
Transporting Your Product If you need to store your product or transport it some distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. •...
Page 175 5. Open the scanner unit with the document cover closed, and check to see if the print head is in the far right position (the home position). If not, turn on the product, and push the print head to the home position by hand.
Page 176 8. Close the scanner unit. Pack the printer as shown below. Caution: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance. 9. Place the product in a plastic bag. 10.
Page 177: Solving Problems
Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com.jm/support and select your product.
Page 178: Product Status Messages
(E-01) A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. (E-02) A scanner error has occurred. Turn the product off and then back on again.
Page 179: Running A Product Check
Parent topic: Solving Problems Related references Where to Get Help Related tasks Checking for Software Updates Related topics Solving Paper Problems Loading Paper Wi-Fi Networking Running a Product Check Running a product check helps you determine if your product is operating properly. 1.
Page 180 • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 181: Resetting Control Panel Defaults
Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2.
Page 182: Product Does Not Turn On Or Off
• If the product's print head stops moving or making noise, and the charging process has not finished, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 183: Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 184 Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.
Page 185: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 186: Product Does Not Appear In Mac Printer Window
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network.
Page 187: Cannot Print Over A Network
Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your product is turned on. • Make sure you install your product's network software as described in your product documentation. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
Page 188: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 189: Solving Copying Problems
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
Page 190: Paper Feeding Problems
Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Place the product on a flat surface and operate it in the recommended environmental conditions. •...
Page 191: Paper Jam Problems Inside The Product
Paper Jam Problems Inside the Product If you see a message that paper has jammed inside the product, follow the steps here. Warning: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury.
Page 192: Paper Jam Problems In The Rear Cover
Caution: Do not touch the flat white cable or translucent film inside the printer. 3. Close the scanner unit. 4. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Paper Jam Problems in the Rear Cover...
Page 193 2. Press the buttons to release the rear cover and remove the cover from your product. Carefully remove any jammed paper from inside the product. 3. Remove any jammed paper from the rear cover. 4. Press the buttons and reattach the rear cover. 5.
Page 194: Paper Ejection Problems
Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. •...
Page 195: Product Icon Does Not Appear In Windows Taskbar
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...
Page 196: Printing Is Slow
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 197 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 198: Solving Page Layout And Content Problems
Parent topic: Solving Problems Printing from a Computer Related references Paper or Media Type Settings - Printing Software Paper or Media Type Settings - Control Panel Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Extended Settings - Windows Selecting Printing Preferences - Mac...
Page 199: Too Many Copies Print
Related tasks Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly, try these solutions:...
Page 200: Incorrect Characters Print
• Make sure your paper is positioned correctly for feeding into the product. • When placing originals on the scanner glass, align the corner of the original with the corner indicated by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner. •...
Page 201: Incorrect Image Size Or Position
Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: •...
Page 202: Slanted Printout
Slanted Printout If your printouts are slanted, try these solutions: • Make sure the paper is loaded in the correct direction. • Make sure your paper meets the specifications for your product. • Do not load more than the recommended number of sheets. •...
Page 203: White Or Dark Lines In Printout
Related topics Solving Scanned Image Quality Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 204: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 205: Faint Printout Or Printout Has Gaps
Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Compatible Epson Papers Related tasks Aligning the Print Head Using the Product Control Panel Selecting Printing Preferences - Mac Selecting Additional Layout and Print Options - Windows...
Page 206: Grainy Printout
• The ink level may be low. Visually check the ink level. • Make sure the paper type setting matches the type of paper you loaded. • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. •...
Page 207: Solving Scanning Problems
Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2...
Page 208: Scanning Software Does Not Operate Correctly
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 10: Click and select EPSON >...
Page 209: Scanning Is Slow
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 210: Image Consists Of A Few Dots Only
Scanned Image Edges are Cropped Characters are Not Recognized During Conversion to Editable Text (OCR) Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. •...
Page 211: Scanned Image Quality Problems
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original.
Page 212: Image Colors Are Patchy At The Edges
To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: •...
Page 213: Scanned Image Edges Are Cropped
• Make sure your original is loaded straight on your product. • Use an original with clear text. • On the Image Format Options window in Epson Scan 2, check that Text Language is set correctly on the Text tab.
Page 214: Uninstall Your Product Software
In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10/8.x: Select Epson Event Manager and click Uninstall.
Page 215: Uninstalling Product Software - Mac
Features. (In Classic view, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change. 6. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan 2 and click Uninstall.
Page 216: Where To Get Help
Visit Epson's support website at epson.com.jm/support for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: •...
Page 217 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office.
Page 218: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Scanning Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications for Latin America Windows System Requirements To use your product and its software, your computer should use one of these Microsoft operating systems:...
Page 219: Mac System Requirements
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 220 3.5 × 5 inches (89 × 127 mm) Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m...
Page 221: Printable Area Specifications
Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders Top/bottom/left/right margins: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.61 inches (41 mm) minimum Reduced print quality area/bottom: 1.46 inches (37 mm) minimum...
Page 222: Scanning Specifications
Envelopes Right/left margins: 0.12 inch (3 mm) minimum Top/bottom margins: 0.12 inch (3 mm) minimum Reduced print quality area/right: 0.71 inch (18 mm) minimum Reduced print quality area/left: 1.61 inches (41 mm) minimum Parent topic: Technical Specifications Scanning Specifications Scanner type Flatbed Photoelectric device Effective pixels...
Page 223: Ink Specifications
Technical Specifications Ink Specifications Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. The ink bottle that is used for initial product setup has a lower yield due to the ink charging process. This process is carried out the first time you turn on the printer and guarantees better performance.
Page 224: Dimension Specifications
Dimension Specifications Height Stored: 7.9 inches (200 mm) Printing: 7.9 inches (200 mm) Width Stored: 14.8 inches (375 mm) Printing: 14.8 inches (375 mm) Depth Stored: 12.5 inches (318 mm) Printing: 20.1 inches (511 mm) Weight Approximately 11.0 lb (5.0 kg) (without ink and power cord) Parent topic: Technical Specifications...
Page 225: Interface Specifications
Humidity Operating: 20 to 80% RH (without condensation) Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standard IEEE 802.11 b/g/n; IEEE 802.11n is available only for the HT20 Frequency range 2.4 GHz Maximum radio-frequency...
Page 226 Av. Gral. Bernardino Caballero 810 esq. Celsa Speratti, Asunción, Paraguay Notice for Peru Product Model: M2120 (C652A) Brand: EPSON This product uses the following WLAN module: WLAN Module Model: J26H006 FCC ID: BKMFBJ26H006 Product Manufacturer: Seiko Epson Corporation Address: 3-3-5 Owa Suwa-shi, Nagano-Ken 392-8502, Japan Parent topic: Technical Specifications...
Page 227: Notices
Important Safety Instructions Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Printer Safety Instructions LCD Screen Safety Instructions Wireless Connection Safety Instructions Parent topic: Notices General Printer Safety Instructions •...
Page 228 • Keep your product at least 8.7 inches (22 cm) away from cardiac pacemakers to prevent your product's radio waves from affecting the operation of the pacemaker. • Leave enough space above the printer to fully raise the printer cover. •...
Page 229: Lcd Screen Safety Instructions
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 230 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
Page 231 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if...
Page 232: Trademarks
Dispute in arbitration. Except as agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and expenses to be paid by Epson pursuant to this Section 1.6d).
Page 233: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 234: Libtiff Software Acknowledgment
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.
Page 235 Parent topic: Copyright Notice...

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