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Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service
center. If you have attempted the troubleshooting solution and are still having problems with your device, contact
your local dealer or authorized Samsung service center.
Situation
Cannot turn on the camera
115
The power turns off suddenly
The camera is losing battery
power quickly
Cannot take photos
The camera freezes
The flash does not work
The flash fires unexpectedly
Suggested remedies
•
Make sure that the battery is inserted.
•
Make sure that the battery is inserted correctly.
•
Charge the battery.
•
Charge the battery.
•
Your camera may be in Power save mode. (p. 107)
•
The power automatically turns off to preven the camera from malfunctoning in the case
that the unit overheats.
•
The battery may lose power more quickly in low temperatures (below 0° C). Keep the
battery warm by putting it into your pocket.
•
Using the flash or recording videos depletes the battery quickly. Recharge if needed.
•
The ability of a Lithium battery to hold a charge dimishes over time. If your battery
looses its charge rapidly on a regular basis, purchase a new battery.
•
There is no space on the memory card. Delete unnecessary files or insert a new card.
•
Format the memory card. (p. 106)
•
The memory card is defective. Get a new memory card.
•
The memory card is locked. Unlock the card. (p. 112)
•
Make sure that the camera is switched on.
•
Charge the battery.
•
Make sure that the batte ry is inserted correctly.
•
When you use the AF Priority function, you cannot take a picture without adjusting
the focus on the subject correctly. Disable the AF Priority function, or set the focus
accurately.
Remove the battery, and then insert it again.
•
The flash option may be set to Off. (p. 55)
•
You cannot use the flash in the
The flash may fire due to static electricity.
This is not a malfunction of the camera.
mode, or some
modes.
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