Scanning Problems; Fax Problems - Samsung SCX-5835NX User Manual

Scanning problems

CONDITON
The scanner does not • Make sure that you place the original to be
work. scanned face down on the scanner glass, or
face up in the document feeder.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works.
Try lowering the scan resolution rate.
• Check that the machine cable is connected
properly.
• Make sure that the machine cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Office or the application you want
to use to make certain that the scanner job
is being sent to the correct port (for example,
USB001).
The unit scans very • Check if the machine is printing received
slowly. data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
Message appears on • There may be a copying or printing job in
your computer progress. Try your job again when that job is
screen: finished.
• Device can't be • The selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want.
• The machine cable may be improperly
• Port is being used connected or the power may be off.
by another
• The scanner driver is not installed or the
program.
operating environment is not set up properly.
• Port is Disabled.
• Ensure that the machine is properly
• Scanner is busy connected and the power is on, then restart
receiving or your computer.
printing data.
• The USB cable may be improperly
When the current
connected or the power may be off.
job is completed.,
try again.
• Invalid handle.
• Scanning has
failed.
SUGGESTED SOLUTIONS
Troubleshooting_ 114

Fax problems

CONDITION
The machine is not • Unplug the power cord and plug it in again.
working, there is no
• Ensure that there is power being supplied to
display, or the
the electrical outlet.
buttons are not
working.
No dial tone. • Check that the phone line is properly
connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
The numbers stored Make sure that the numbers are stored in
in memory do not memory correctly. Print a Fax Phone Book list.
dial correctly. (See "Setting up a fax phone book" on page 66.)
The original does • Make sure that the paper is not wrinkled and
not feed into the you are inserting it in correctly. Check that the
machine. original is the right size, not too thick or thin.
• Make sure that the document feeder is firmly
closed.
• The document feeder rubber pad may need to
be replaced. Contact a service
representative.
Faxes are not • The receiving mode should be set to fax.
received
• Make sure that there is paper in the tray.
automatically.
• Check to see if the display shows any error
message. If it does, clear the problem
The machine does • Make sure that the original is loaded in the
not send. document feeder or on the scanner glass.
• Check the fax machine you are sending to, to
see if it can receive your fax.
The incoming fax • The fax machine sending you the fax may be
has blank spaces or faulty.
is of poor-quality.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace
the toner cartridge. (See "Replacing the toner
cartridge" on page 119.)
Some of the words The fax machine sending the fax had a
on an incoming fax temporary document jam.
are stretched.
There are lines on Check your scan unit for marks and clean it.
the originals you (See "Cleaning the scan unit" on page 99.)
sent.
SUGGESTED SOLUTIONS